Broadband connection keeps dropping
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Broadband connection keeps dropping
17-12-2017 10:28 AM
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Having some problems with my broadband. It's been intermittent over the past few months and is starting to become frustrating.
The connection will suddenly become very slow and I have to change channels - this works for a while, then I need to change again. It's happening more and more frequently. The problem is the same even when sitting right next to the router. I've taken the faceplate off and the router is plugged in directly, however this doesn't make a difference. Plusnet Customer Service are near impossible to get hold of on the phone. Any ideas?
Re: Broadband connection keeps dropping
18-12-2017 4:07 PM
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Re: Broadband connection keeps dropping
19-12-2017 2:53 PM
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Sorry to hear you are having issues.
I can see a new router is on it's way to you, hopefully this may resolve the problem.
If you are still having issues once you have connected the new router, please let us know so we can investigate further.
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