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Broadband boost engineers on FTTC

chrcoluk
Grafter
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: Broadband boost engineers on FTTC

for 6 hour callout, yeah no problem.
plusnet have an addon page, they could just stick it there for the cost of developing the web page changes.
AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Broadband boost engineers on FTTC

6 hour is for copper line faults - FTTC shortest is 7 hours (Class 15) and there are no guarantees/set compensation. I also think SFIs are excluded.
chrcoluk
Grafter
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: Broadband boost engineers on FTTC

Andy one of the GEA tests was done yesterday by a support staff member and I did actually fail the test surprisingly, on the basis of more than 25% speed lost in analyse period.  So a fault is recognised by BT now, so hopefully something will be done.