Broadband after activation not working
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Broadband after activation not working
19-09-2013 7:43 PM
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my Broadband was activated two days ago, but it is not working yet. When I log into the modem it says:
Connection not established could not bring up link
Your DSL connection is down verify that your technicolor gateway is connected correctly
I have the router connected directly to the phonebox with one of those filters, which I switched already. I also tried a different router, but had the same issue. I cant check the landline as I dont have a phone.
So what else can be done to make it work? I tried to call customer support, but gave up after waiting 20 minutes.
Re: Broadband after activation not working
19-09-2013 8:46 PM
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(Edited to correct link)
Re: Broadband after activation not working
20-09-2013 9:40 AM
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Looks like there's a request to connect from the test socket on your fault ticket as well, along with some detail on how to do it if you're unsure. If you could let us know how you get on with that and whether it makes any difference we'll be able to get things moving for you.
Re: Broadband after activation not working
21-09-2013 9:59 AM
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Re: Broadband after activation not working
22-09-2013 9:02 PM
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Is there another way to proceed, than pluggin in a phone? I need to check for a phone and it will probably be a couple of days until I have time
for that, but Inwod like to habe broadband soon.
cheers
Re: Broadband after activation not working
23-09-2013 4:15 PM
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Re: Broadband after activation not working
23-09-2013 4:30 PM
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Re: Broadband after activation not working
25-09-2013 1:56 PM
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When will I get an answer and when will there be something happening?
Re: Broadband after activation not working
25-09-2013 5:15 PM
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Re: Broadband after activation not working
27-09-2013 2:44 PM
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We would like to inform you that your Help Assistant Question [ 74670017 ] has now been returned to the BOT - DSL Logged Faults - Post SFI pool. A member of our Support Team will investigate your issue as soon as possible.
what the heck is going on? Can someone translate that into customer language?
Thanks
Re: Broadband after activation not working
27-09-2013 4:39 PM
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Re: Broadband after activation not working
27-09-2013 5:54 PM
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Re: Broadband after activation not working
30-09-2013 12:06 PM
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It is now 6 weeks that I am waiting for my internet to get activated, how much longer do I have to wait?
Re: Broadband after activation not working
30-09-2013 3:58 PM
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Let me know how you get on.
Re: Broadband after activation not working
02-10-2013 12:44 PM
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