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Broadband activation

FIXED
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Newbie
Posts: 2
Registered: a month ago

Broadband activation

Hi my phone line was made live this afternoon but it seems that my broadband may still not be activated yet..the router is showing orange with a red light..just wondered how long it normally takes thanks....

6 REPLIES 6
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Superuser
Superuser
Posts: 3,909
Thanks: 2,347
Fixes: 15
Registered: ‎10-04-2007

Re: Broadband activation

Fix

Hi @Lisapen It can be several hours after the OpenReach work is completed before the records arrive at Plusnet for them to activate your service.  It should activate before the end of the day if all goes well.

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Newbie
Posts: 2
Registered: a month ago

Re: Broadband activation

Thank you for reply
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Plusnet Help Team
Plusnet Help Team
Posts: 8,015
Thanks: 948
Fixes: 388
Registered: ‎01-01-2012

Re: Broadband activation

Thanks for your post @Lisapen

From what I can see your order completed not long after your post

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 1
Registered: 3 weeks ago

Re: Broadband activation

Hi Matthew

I’m in a similar situation. All the info I’ve been sent says I’ll be kept informed of what’s going on but I’ve had no communication at all. The old broadband has stopped working but I have no details on when I might get back online
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Plusnet Help Team
Plusnet Help Team
Posts: 770
Thanks: 104
Fixes: 57
Registered: ‎02-05-2017

Re: Broadband activation

Hi @Paddykelly, thanks for getting in touch

 

It looks like the order has since completed and you've an active connection. 

 

Let us know if you need anything else. 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
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Newbie
Posts: 1
Registered: 2 weeks ago

Re: Broadband activation

Today is my activation date, but no word from Plusnet and connection not active. Cannot get through to customer service. Not a good start with Plusnet!