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Broadband activation new user

jab1
Seasoned Hero
Posts: 8,809
Thanks: 2,899
Fixes: 95
Registered: ‎24-02-2012

Re: Broadband activation new user

OK - it was just a thought, and a cheap corded phone is  useful for testing purposes, but not essential.

John
Dan_the_Van
Pro
Posts: 611
Thanks: 87
Fixes: 10
Registered: ‎25-06-2007

Re: Broadband activation new user

A thought, maybe Openreach got confused with the plot number and the house number, as they are quite often different

Dan

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,301
Thanks: 290
Fixes: 59
Registered: ‎01-12-2020

Re: Broadband activation new user

Hello @lporter586

Thanks a lot for reaching out and I'm really sorry for the issues you're having at the moment. I've not been able to locate your Plusnet account through your Community profile. Can you please send me a PM with your account username and I'll be more than happy to take a look. Smiley

 Adam
 Plusnet Help Team - Leeds