Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
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Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
28-08-2015 8:13 PM
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I have factory reset the thing twice. I have attempted to use the Broadband Troubleshooter twice and it says error after entering all the phone numbers. I am currently on the phone hangin on for a 45 minute wait time.
How can I report a fault on ine?
BTW, this same phone line gave great service when it was BT Home Highway, when it was O2 ADSL on BT Line, when it was Quik Internet on Post Office and for the past few years when it was TalkTalk. The worst service I have ever had is the past few weeks with PlusNet which is also the most difficult to get hold of customer service.
How can I report this fault?
Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
28-08-2015 8:37 PM
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You could try chat, if it's available at time you try
Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
28-08-2015 8:41 PM
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And the bloody line just dropped my call after 31 minutes. When I redialled, wait times now up to 1 hour and the lines close in 1hr 20 mins?
The substandard '80s jukebox just adds insult to injury - never liked the Human League the first time round.
Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
28-08-2015 9:09 PM
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Frequent Disconnection (DCN) both give http 500 error. Sheesh.
Eventually got through to chat who advised me to try different microfilter but couldn't raise support ticket. Good grief. He did fool me though as when I tried swopping microfilters, it dropped the phone line! (Well of course it would but by now I'd try anything). aaargh. Back on the bloody phone at the back of the queue again.
Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
28-08-2015 9:16 PM
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https://community.plus.net/forum/index.php/topic,143216.0.html
See my posts where I added most of the content of the Guides to can get at.
Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
28-08-2015 9:34 PM
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Ironically, PlusNet said they were awaiting an upgrade to ADSL2+ on this exchange on 3rd Sept (since pushed back to 17 Sept) and I agreed to stay with them on that basis. Boy, whatta mistake-a to make-a
That'll teach me to believe the cheeky Yorkshire chappy. Never again.
(PS I am able to post this only because O2 mobile 4G works here and faster than PlusNet ADSL).
Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
28-08-2015 9:36 PM
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Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
28-08-2015 10:06 PM
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Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
29-08-2015 10:48 AM
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Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
29-08-2015 7:11 PM
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I have replied to the SMS Raj organised this morning and hung on to the phone to get through to a very well trained brick wall.
Nevertheless, I don't consider this good service from PlusNet given that a month ago I was getting a perfectly reliable 17Mbps from the competition, churned to you to take advantage of a good deal and was told I would get the speeds I had before, only to find out that you don't have ADSL 2+ in this exchange (about 400m from here). So not only do you reduce my speeds by two thirds, you also use old equipment that has a problem or has a problem with the line.
Re: Broadband Troubleshooter throws error, 45 mins phone wait time how can I report
31-08-2015 12:34 PM
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Unfortunately we can only provide what our suppliers have in your exchange although I can see the date for ADSL2+ to be activated at your exchange has been pushed back to the 30th of September.
It looks like the VP in your exchange is Amber which will be causing issues at peak times. I'll see what I can get done.
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