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Broadband Speeds much slower over the past month

Posts: 1
Registered: ‎07-12-2008

Broadband Speeds much slower over the past month

Over the past month or so I have noticed a significant drop in the speed of my broadband and it has stayed consistently slow.  Unfortunately I did not run any tests when the service was performing well so I am not sure what sort of speeds I used to receive or for that matter what I should be expecting. Speedtester results are as follows:
Your DSL Connection Rate: 1248 kbps (DOWN-STREAM), 448 kbps (UP-STREAM)
IP Profile for your line is – 1000 kbps
Actual IP throughput achieved during the test was – 304 kbps
The performance drop is very noticeable with all types of internet traffic. I have the Force9 Broadband Your Way Option 2 package up to 8mb with a BT Voyager 2110 router and everything has been installed properly. Nothing has been changed with the set up since my broadband was running well and no virus/spyware problems have been found, so I don’t think this is likely to be causing the problem.  The exchange contention state for my area (Iver, Buckinghamshire) is also reported as Green.
I am not certain whether the speed I am getting is considered acceptable, but whether it is or not there has definately been a large and consistent drop in performance  with downloads speeds consistently between 300 and 333kbps after using a range of tests. I am also under the impression that upload speeds should generally be a lot slower than download speeds, but in the tests I have conducted the upload speeds tend to be around the same as the download speed or up to 60kbps higher.
I would be very grateful if someone could help me work out why this is happening and hopefully find a solution, as I would very much like to go back to the speeds I was previously receiving.
Community Gaffer
Community Gaffer
Posts: 17,716
Thanks: 707
Fixes: 167
Registered: ‎05-04-2007

Re: Broadband Speeds much slower over the past month

Hi Kealan,
I've had a look through your account and your line is syncing low with the exchange, this in turn is causing your IP profile to be dropped to 350. Have a read of the information and help on this page which should guide you in the right direction.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff