Broadband Speeds are shockingly dreadful!
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Broadband Speeds are shockingly dreadful!
14-09-2013 10:18 PM
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Any help would be kindly appreciated.
Re: Broadband Speeds are shockingly dreadful!
14-09-2013 11:54 PM
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Part of those tests will require a different router to be tried. Do you still have the BT Homehub? That could be used for alternative router testing. See Community Support Library article Using a BT Homehub 3 or 2 on Plusnet ADSL or FTTC for help setting that up.
Re: Broadband Speeds are shockingly dreadful!
15-09-2013 4:38 PM
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jim:quote
Re: Broadband Speeds are shockingly dreadful!
16-09-2013 3:51 PM
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I'd certainly suggest running through our faults wizard as spraxyt linked to, your line has been suffering from a lot of disconnections;
<img src="http://community.plus.net/visualradius/generated/image13793426771874.png"/>
Our faults team will be able to take a closer look at this and help get this resolved.
Re: Broadband Speeds are shockingly dreadful!
16-09-2013 3:53 PM
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If it's convenient to have the router plugged in there it might be worth just getting a filtered faceplate or something and fitting that - should cut out much of the interference which is reducing your speed. Or if you don't use any internal sockets, just disconnect them
There's some information on the bell wire here: http://www.robertos.me.uk/html/ring-bell_wire.html
Hope that helps.
EDIT: This could happily be done alongside Chris's recommendation above
Re: Broadband Speeds are shockingly dreadful!
16-09-2013 6:52 PM
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I'll go ahead and do the faults wizard now. The engineer will remove the bell wire for a £160? Or can I do it myself? We have a BT mastersocket and a NTE5 split faceplaces faceplate for another socket which the ASDL filter connects the phone and broadband line into. The internet/broadband always disconnects when the phone rings or just disconnects randomly like Chris showed.
So would it be best to remove the bell wire myself because I think £160 is ridiculous. And get a filtered faceplace to fit on the NTE5 faceplaces socket?
Any additional help or advice, i would kindly appreciate.
Thanks,
Shiobi12
Also could you please contact me via email or forums because I really don't want the internet to drop out yet again.
Re: Broadband Speeds are shockingly dreadful!
16-09-2013 7:08 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband Speeds are shockingly dreadful!
16-09-2013 8:12 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband Speeds are shockingly dreadful!
16-09-2013 8:22 PM
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Thanks MisterW for the link although it was already provided
To answer Jelv's question; We have a cable that connects into the master socket that goes somewhere around the NES5 Split Faceplace and we plug the ASDL filter with the phone and broadband line into the NE5 Split faceplace. But because the internet is dreadful with the cable plugged into the Master socket, we plug it in the test socket of the master socket in order to get average speed although it still disconnects.
Re: Broadband Speeds are shockingly dreadful!
16-09-2013 8:53 PM
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Here's the results; http://www.speedtest.net/my-result/2971109899
Ping: 200ms
Download Speed: 1.64Mbps (estimated 16Mbps to 17Mbps in my area)
Upload Speed: 0.03Mbps
Re: Broadband Speeds are shockingly dreadful!
17-09-2013 10:29 AM
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Re: Broadband Speeds are shockingly dreadful!
17-09-2013 5:46 PM
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The dial tone is there when i plugged in the test socket but has some disconnections on the line as i explained to Kevin. I've updated it myself. I think that the £60 charge is absolute joke! Your advert says we have "more satisfied" customers than other leading ISPs. I'm not satisfied at all, the £60 charge is rip off for an engineer to come out of his van and obviously say that there is a fault so you can squirm more money out of me.
Re: Broadband Speeds are shockingly dreadful!
17-09-2013 7:03 PM
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Re: Broadband Speeds are shockingly dreadful!
17-09-2013 7:42 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband Speeds are shockingly dreadful!
17-09-2013 10:08 PM
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If you have carried out all of the requested checks to rule out anything internal causing you a problem, then we're safe in the knowledge that there's likely an external fault causing the low speeds and drop outs.
Please do let us know if you have any questions regarding your line or faults in general and we'll give the best advice we can
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