Broadband Speed dropped by a third, no dial tone
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- Broadband Speed dropped by a third, no dial tone
Broadband Speed dropped by a third, no dial tone
19-09-2015 11:21 AM
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We're on the Amotherby (Malton) exchange, and since last night have been experiencing problems with our internet connection.
DSL line speed is down to less than 1MB (is usually more that 3MB) and we have no dial tone on the phone.
I've checked with two different phones on different sockets, plugged directly in with no router attached.
We still have broadband even though there is no dial tone. We're in a very poor mobile signal area, so I'm unable to call the support line.
Also the broadband checker service is offline.
Is there a known problem on this exchange or in this area? The support page says all is fine in my area for broadband and phone...
Thanks,
Mark
Re: Broadband Speed dropped by a third, no dial tone
19-09-2015 11:32 AM
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Make sure nothing seems untoward as far as your internal sockets and connections are concerned, and then you will have to find a means to report the fault to your phone provider, possibly a friendly neighbour if you can't use your mobile or the web.
Re: Broadband Speed dropped by a third, no dial tone
19-09-2015 11:34 AM
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Re: Broadband Speed dropped by a third, no dial tone
19-09-2015 11:54 AM
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Hopefully the supplier can trace the fault.
Re: Broadband Speed dropped by a third, no dial tone
19-09-2015 12:03 PM
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Re: Broadband Speed dropped by a third, no dial tone
19-09-2015 1:02 PM
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Quote from: markharrop I spoke to one of our neighbour's who said there phone also has no dial tone
That sounds like a 'common cable' issue somewhere and could take days for BTOR to fix, especially if road works are involved. Either BT Retail or BTOR have a web page listing major faults - I cannot find the link at the moment - that might identify your fault and ETA to fix. In such curcumstances, a CP getting information in relation to the individual's line can be both difficult and inaccurate.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband Speed dropped by a third, no dial tone
19-09-2015 5:15 PM
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Re: Broadband Speed dropped by a third, no dial tone
19-09-2015 6:18 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband Speed dropped by a third, no dial tone
24-09-2015 10:29 AM
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The phone line is still down, the line speed is still slow and there's been no communication from BT or Plus.net regarding the status of the problem, or when it might be resolved.
Re: Broadband Speed dropped by a third, no dial tone
24-09-2015 10:45 AM
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dick:quote
Re: Broadband Speed dropped by a third, no dial tone
08-11-2015 7:25 PM
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When I received the bill for the period I was charged full line rental, despite having no phone line for the best part of three weeks and a fraction of the usual connection speed.
The call is closed with no way of updating it. It hardly seems reasonable to charge rental on a line that is not available.
Re: Broadband Speed dropped by a third, no dial tone
02-12-2015 10:33 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband Speed dropped by a third, no dial tone
02-12-2015 11:01 PM
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Quote from: markharrop This was fixed, and the call closed. I was without a phone line from the 17th of September to the 2nd week of October, with very slow internet speeds.
When I received the bill for the period I was charged full line rental, despite having no phone line for the best part of three weeks and a fraction of the usual connection speed.
The call is closed with no way of updating it. It hardly seems reasonable to charge rental on a line that is not available.
I was in the same situation, although not for quite as long.
the most infuriating thing was trying to get in touch with CS on the phone complete with the irritating message to check under the router for the password.
Plusnets customer support/faults team rely needs to up its game, those customers with no phone service should be filtered and placed at a much much higher priority than those with basic problems and issues such as cant find their WiFi password. a basic phone voice service is much more important than internet access
Re: Broadband Speed dropped by a third, no dial tone
03-12-2015 4:43 PM
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Quote from: Townman I'm shocked to see no update from CRT on this thread - normally an adjustment is made for extended down time - I'm unsure if this is automatic or has to be asked for?
It has to be done manually, looks like Mark contacted us via chat a few days after his last post in this thread and the refund was issued.
Re: Broadband Speed dropped by a third, no dial tone
03-12-2015 8:14 PM
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