Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Broadband Speed Slow (not restored?)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Broadband Speed Slow (not restored?)
Broadband Speed Slow (not restored?)
01-09-2011 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I usually have a broadband speed about 1to 1.5mbps. I went over my broadband allowance and therefore my speed was limited. However i have now started a new billing month, but my broadband speed has not been restored.
i HAve thomson tg585 v7
Uptime: 0 days, 0:29:36
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 17,691
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 9.5 / 20.5
SN Margin (Up/Down) [dB]: 29.5 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): NA / 0
CRC Errors (Up/Down): NA / 4
HEC Errors (Up/Down): 0 / 4
i have done all relevent speed tests with no problems just a slow speed, i have no idea what to do next
please help
I usually have a broadband speed about 1to 1.5mbps. I went over my broadband allowance and therefore my speed was limited. However i have now started a new billing month, but my broadband speed has not been restored.
i HAve thomson tg585 v7
Uptime: 0 days, 0:29:36
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 17,691
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 9.5 / 20.5
SN Margin (Up/Down) [dB]: 29.5 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): NA / 0
CRC Errors (Up/Down): NA / 4
HEC Errors (Up/Down): 0 / 4
i have done all relevent speed tests with no problems just a slow speed, i have no idea what to do next
please help
Message 1 of 2
(566 Views)
1 REPLY 1
Re: Broadband Speed Slow (not restored?)
01-09-2011 1:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
To elaborate on the response to your ticket we'll be restoring your speeds as part of a fix for a problem we've identified with a few customers being left on the wrong speed profile.
Your details have been added to problem ID 68235. I'll keep an eye on that for you and will give you a shout when that's been fixed.
Adam
To elaborate on the response to your ticket we'll be restoring your speeds as part of a fix for a problem we've identified with a few customers being left on the wrong speed profile.
Your details have been added to problem ID 68235. I'll keep an eye on that for you and will give you a shout when that's been fixed.
Adam
Message 2 of 2
(306 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Broadband Speed Slow (not restored?)