Broadband Speed Issues - 03/10/09

[#1]

There have been many reports of *severe* speed problems during peak times across packages and gateways recently.  I would like to collate some information on them in the hope that Plusnet will be able to use this information to investigate common threads.
So, if you are having problems with peak-time speeds, can I ask you to read the following, and submit a reply answering as many of the questions as possible.
1.  Your product type
This information can be found here. For example, mine is:
"PlusNet Broadband Your Way Pro with included 15GB bandwidth"
Please include if you are on the ADSL2+ Trial.
2.  Your current usage from the VMBU
The "View My Broadband Usage" tool will show you exactly how much you have used in the current billing month.  You can access the VMBU tool here.  Please post your current usage similar to the following:
Paid-for usage             11.22GB  8am - Midnight 
Paid-for allowance: Up-to 15GB 8am - Midnight
Free usage:                 55.62GB Midnight - 8am
Total usage:           66.84GB
3.  Your IP Profile, as reported by Plusnet
You can access this information here.  Please copy/paste the information like this:
"Your current broadband speed is 7150 Kbps"
4.  Information from the BT Speedtester
Please run the BT Speedtester and post the results in the following format:
Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6252 kbps
5.  A Speedtest from an external testing site.
Please try to do an external speedtest.  I recommend using This one.  Post the results including the date and time of the speedtest.  If there are particular times when you connection is "bad", please try to post a comparative speedtest from when your connection is "good".
6.  Your gateway
If you visit this link and please post the results:
"You are currently connected to the "City Lifeline, Juniper 8" gateway. This gateway is sometimes known as pcl-ag01."
7.  Your exchange status
Go to the Exchange checker and post the "VP Status" of your exchange:
"VP capacity at this exchange is currently showing as Green."
8.  Any other information
Please include any other information that you think may be pertinent.  Please keep it brief and to the point.  If we can collate together as much information as possible then it should assist Plusnet in identifying a common cause and resolving the issue once and for all.
I have included a template post below, which you can quote from and then fill in.
Please note that any posts that are not in this format are likely to be split off, or removed without warning
B.

[#2]

1.  Your product type
2.  Your current usage from the VMBU
3.  Your IP Profile, as reported by Plusnet
4.  Information from the BT Speedtester
5.  A Speedtest from an external testing site.
6.  Your gateway
7.  Your exchange status
8.  Any other information

[#3]

EXAMPLE POST:
1.  Your product type
"PlusNet Broadband Your Way Pro with included 15GB bandwidth"
2.  Your current usage from the VMBU
Paid-for usage    11.22GB        8am - Midnight   
Paid-for allowance:    Up-to 15GB      8am - Midnight   
Free usage:    55.62GB      Midnight - 8am   
Total usage:    66.84GB
3.  Your IP Profile, as reported by Plusnet
"Your current broadband speed is 7150 Kbps"
4.  Information from the BT Speedtester
Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6252 kbps
5.  A Speedtest from an external testing site.

6.  Your gateway
"You are currently connected to the "City Lifeline, Juniper 8" gateway. This gateway is sometimes known as pcl-ag01."
7.  Your exchange status
"VP capacity at this exchange is currently showing as Green."
8.  Any other information
"Speeds are slow from exactly 4.00pm every day until 4.07pm, then speeds seem to return to normal."

[#4]

1.  Your product type
Broadband Plus (legacy product)
2.  Your current usage from the VMBU
Peak usage: 1.08GB
Off-peak usage: 580.87MB
Total usage: 1.66GB
3.  Your IP Profile, as reported by Plusnet
6500
4.  Information from the BT Speedtester
03/10/2009 18:49
Download speedachieved during the test was - 4629 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
5.  A Speedtest from an external testing site.
mybroadbandspeed.co.uk:
03/10/2009 18:46 264 kbps (33kB/s) 371 kbps (46.4kB/s)
6.  Your gateway
lo0.plusnet.thn-ag2.plus.net [195.166.128.93]
7.  Your exchange status
Green
8.  Any other information
Speeds can vary on the external tester from as low as 80kbps to as high as 6000+
I see the lowest speeds between 17:00 and 21:00 but I am really only able to monitor them between those times
Low speeds are accompanied by noticeably slow browsing, partial pageloads and so on
Pings and tracerts seem nornal for my line during this time
BT tester is consistently between 5000-6000 during slowdowns.
My expected speeds are 5000-6000 on this line.
Stats at 18:57 03/10/09:
sync: 7616000
SNR Margin 15.5
Loop Att.9.0
Interleave ON

[#5]

1.  Your product type
BBYW Option 1 with 10GB Bandwidth
2.  Your current usage from the VMBU
1.35GB
3.  Your IP Profile, as reported by Plusnet
7150
4.  Information from the BT Speedtester
Download speedachieved during the test was - 1169 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8218 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
5.  A Speedtest from an external testing site.
Range from mybroadband speed.co.uk
Down      Up        Date                  Time
611  382   19/09/2009         15:49
6667 382   22/09/2009         10:08
6.  Your gateway
ptn-ag1
7.  Your exchange status
Green
8.  Any other information
Line attenuation 6dB
SNR 8.4dB
Interleave: On
The dial during the mybroadbandspeed test fluctuates wildly. Notably when the download speed is high the upload drops suggesting high usage by others. Sometimes whilst the speed may be showing high the test takes an age to complete. Presumably because of interleaving.
This is a recent problem. I used to get a consistent 4500-5000kbps connection.

[#6]

1.  Your product type
PlusNet Broadband Pay As You Go with included 2GB bandwidth
£15.99 a month
2.  Your current usage from the VMBU
Paid for usage  52.81 MB  8am to midnight
Paid for allowance  Up to 2GB  8am to midnight
Free usage  29.16MB midnight to 8am
Total usage 81.97MB
3.  Your IP Profile, as reported by Plusnet
Current line speed  750
4.  Information from the BT Speedtester
Download speed 518Kbps
For your connection the acceptable range of speeds is 200-1,000 Kbps
Your DSL connection rate is  896Kbps Downstream /  448 Kbps Upstream
IP Profile for your line is  750 Kbps
5.  A Speedtest from an external testing site.
From mybroadbandspeed.co.uk, on Sunday 4 October 2009 at 16h35
Download speed 659 kbps
6.  Your gateway
"Telehouse North, Juniper 5" gateway.  This gateway is sometimes known as thn-ag2
7.  Your exchange status
Green
8.  Any other information
Connection speed is abysmal almost all the time.  Very rare to get through to a page on first click, even at 4am; I am much more likely to see the dreaded "Internet Explorer cannot display..." after 45 seconds or more of waiting.

[#7]

1.  Your product type
PlusNet Broadband Plus up to 8Mb
2.  Your current usage from the VMBU
Peak usage:  4.51GB   
Off-peak usage: 1.13GB
Total usage: 5.63GB
3.  Your IP Profile, as reported by Plusnet
Not recorded (service activated before we introduced estimates).
Current line speed:
    5000
4.  Information from the BT Speedtester
Download speedachieved during the test was - 4075 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5760 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
5.  A Speedtest from an external testing site.
www.mybroadbandspeed.co.uk on 04/10/2009 @ 17:27 - Download speed 105kbps upload 88 kbps

6.  Your gateway
City Lifeline, Juniper 9" gateway. This gateway is sometimes known as pcl-ag022
7.  Your exchange status
VP capacity at this exchange is currently showing as Green.
8.  Any other information
In the evenings and weekends connection is worse than useless. Seems to be ok during the day. We use Skype to keep in touch with relatives but its been unuseable for almost 2 weeks now - they can hear us fine though which suggests upload is ok.

[#8]

1.  Your product type
PlusNet Broadband Premier ( Legacy / BT Max Premium Upto 832kb\s Upload)
2.  Your current usage from the VMBU
Peak usage:  7.46GB 
Off-peak usage: 175.36GB
  Total usage: 182.82GB
3.  Your IP Profile, as reported by Plusnet
Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:  7150
4.  Information from the BT Speedtester
Download speedachieved during the test was - 4479 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6304 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps


5.  A Speedtest from an external testing site.

6.  Your gateway
You are currently connected to the "Telehouse North, Juniper 6" gateway. This gateway is sometimes known as thn-ag1.
lo0.plusnet.thn-ag1.plus.net
7.  Your exchange status
Exchange: Vauxhall
VP capacity at this exchange is currently showing as Green.
8.  Any other information
Constant Random Disconnections, lower Download/Upload Speeds any time (peak & off-peak) , normally download at 800kbs and upload at 88kbs but much lower speeds. Continuously have to reboot router, so it connects to the server. Tested connection on 2 other Pcs (To rule out hardware defects) with other Routers and different settings (Lowered MTU to 1450 and 1400 and set to default) same occurance.
Details as of this connection are Downstream & Upstream Respectively
SNR Margin (dB) :  6.1  7.0
Attenuation (dB) : 36.0  23.0

[#9]

1) Product type - Plus Net Broadband You rWay Option 2 with included 15GB bandwidth.
2) Peak usage          265.93 MB
     Off Peak Usage        1.01 MB
     Total Usage          266.94 MB
3) Current Line Speed 7000 kbps
4) Download speedachieved during the test was - 2 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :1000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
5) Download    84 kbps
     Upload      386 kbps
6) "You are currently connected to the "City Lifeline, Juniper 8" gateway. This gateway is sometimes known as pcl-ag01."
7) Exchange - Burton
     VP capacity at this exchange is currently showing as Green.
8 ) Speed has been continuously poor for approximately the last ten days at least.

[#10]

Just to comment - I'm aware of this thread and will be around later.

[#11]

1.  Your product type
Force9 Broadband Plus up to 8Mb
2.  Your current usage from the VMBU
Peak: 423MB
Off Peak: 2.78GB
Total:  2.78GB
3.  Your IP Profile, as reported by Plusnet
Current line speed: 6000
4.  Information from the BT Speedtester
Download speedachieved during the test was - 4646 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps
5.  A Speedtest from an external testing site.
www.mybroadbandspeed.co.uk/
Downlload Speed: 81kbps  Upload Speed 67kpbs
Test done at 20:50 strait after BT speed test

6.  Your gateway
You are currently connected to the "Telehouse North, Juniper 7" gateway. This gateway is sometimes known as thn-ag3
7.  Your exchange status
Code: SDWWST
VP capacity at this exchange is currently showing as Green.
8.  Any other information
This problems occurs almost every evening with this evening being a particularly bad one. Sometimes the speed will return to normal for a short period.
The speed is almost aways good (around 5Mbps) in the morning.
Edit: Speed is now back up to

[#12]

Quote from: Barry

1.  Your product type Force9 Broadband Premier Option 1 2.  Your current usage from the VMBU Peak 3.91GB Off Peak 7.03GB Total Usage 10.94GB 3.  Your IP Profile, as reported by Plusnet 6500 4.  Information from the BT Speedtester Download speedachieved during the test was - 3926 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :7776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6500 Kbps 5.  A Speedtest from an external testing site. Today 20:04 2127 kbps (266kB/s) 369 kbps (46.1kB/s) 6.  Your gateway You are currently connected to the "Telehouse North, Juniper 1" gateway. This gateway is sometimes known as ptn-ag1. 7.  Your exchange status VP Status is currently showing as Green 8.  Any other information I was round at my mums house last night who is on the same exchange and on F9/Plusnet and it was going incredibly slow when downloading Java from java.com (always a fast download)

[#13]

1.  Your product type
PlusNet Broadband Your Way Option 2 with included 15GB bandwidth
2.  Your current usage from the VMBU
Paid-for usage 1.81GB  8am - Midnight 

Paid-for allowance: Up-to 15GB  8am - Midnight 

Free usage: 975.34KB  Midnight - 8am 

  Total usage: 1.81GB
3.  Your IP Profile, as reported by Plusnet
Current line speed:
2500
4.  Information from the BT Speedtester
Test failed
5.  A Speedtest from an external testing site.

6.  Your gateway
You are currently connected to the "City Lifeline, Juniper 9" gateway. This gateway is sometimes known as pcl-ag02.
7.  Your exchange status
VP capacity at this exchange is currently showing as Green.
8.  Any other information
Sourceforge seems to be the most affected site - download from there sat around 12kb/s whilst a later download from elsewhere stayed around the 150kb/s

[#14]

1.  Your product type
Madasafish 2 Mbps i.e. 2272kbps Down .... 288kbps Up
2.  Your current usage from the VMBU
MAAF My Account usage
    This month: 552.32MB
Monthly usage 5GB
3.  Your IP Profile, as reported by Plusnet
N/A
4.  Information from the BT Speedtester
Test result 1818 kbps, no IP profile with fixed speed connection
5.  A Speedtest from an external testing site.
http://www.mybroadbandspeed.co.uk/results/05301991.png
6.  Your gateway
2    33 ms    34 ms    32 ms  lo1.ptn-ag03.plus.net [195.166.128.43]
7.  Your exchange status

Virtual paths: Green
8.  Any other information
Started getting worse after 7.45pm
http://www.mybroadbandspeed.co.uk/results/05301308.png
It's dry for a change, 8*C and a fullish moon 

Edit >>> 10.12 pm ..... speedtest result:- http://www.mybroadbandspeed.co.uk/results/05304027.png
and at 10.24 pm ..... http://www.mybroadbandspeed.co.uk/results/05304216.png

[#15]

1.  Your product type
PlusNet Broadband Your Way Option 2 with included 15GB bandwidth
2.  Your current usage from the VMBU
Paid for usage  3.57GB  8am to midnight
Paid for allowance  Up to 15GB  8am to midnight
Free usage  3.38GB midnight to 8am
Total usage 6.95GB
3.  Your IP Profile, as reported by Plusnet
Current line speed  6500

4.  Information from the BT Speedtester
Download speedachieved during the test was - 1629 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
5.  A Speedtest from an external testing site.

6.  Your gateway
You are currently connected to the "City Lifeline, Juniper 11" gateway. This gateway is sometimes known as pcl-ag04.
7.  Your exchange status
Green
8.  Any other information
No matter the time of day or night the speed is so variable that it's a joke.  One minute it can be flying along at my normal speed of :-

Yet a few seconds later it can drop to unusable speeds, this even occurs in the wee small hours too.