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Broadband Outage

jules75zt
Newbie
Posts: 2
Registered: ‎08-01-2021

Broadband Outage

Hi my broadband has dropped out tonight right in the middle of a programme I was watching on the BBC iPlayer, just at a good bit too. Can anyone tell me if this is likely to be down for long please? I am in the Conwy County area of North Wales. Thanks
3 REPLIES 3
ConnorYearsley
Newbie
Posts: 2
Registered: ‎08-01-2021

Re: Broadband Outage

Hi, I am getting this too. My router dropped to solid orange light at exactly midnight. On fibre but it hasn’t come back on after an hour an half. Anyone know an estimated time? (Colwyn Bay Area of North Wales)
MisterW
Superuser
Superuser
Posts: 10,283
Thanks: 2,896
Fixes: 218
Registered: ‎30-07-2007

Re: Broadband Outage

Do any of these https://btbusiness.custhelp.com/app/service_status cover your area...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jules75zt
Newbie
Posts: 2
Registered: ‎08-01-2021

Re: Broadband Outage

No that wasn't us, our telephone line was working, but thanks anyway.