Broadband Down

[#1]

We had no access to broadband last night, and this morning. It seems to be an ongoing issue.
The Service Information page was last updated at 16:11 yesterday, and talks about PTN-AG01, 20CN and 21CN networks and "Plan B"
This means precisely nothing to me. All I know is that my Daughter couldn't do her homework.
How about a user friendly update for non techies? When is it going to be sorted? What can users do in the meantime - i.e. is "Plan B" any use for users?
My own "Plan B" is likely to involve another ISP at this rate.
I'm utterly bewildered.

[#2]

HI Mazeppa,
welcome to the forums. I take into account your point about the service status sometimes being a bit too descriptive, but we do also try to include a more general description of what it means. As for your issue, we are not aware of any problems in your area today so I would best advise you to call our support team on 0845 140 0200 for help with that.
Jojo

[#3]

Plan B won't cause you any connection problems, you'll still be able to get online. What would have been affecting you yesterday was the connectivity problems on our 21CN platform.
If you haven't done so yet today, I'd advise powering down your modem/router for 20 minutes before attempting to reconnect to the Internet. You should find after this that you're able to connect as normal, if not give our support team a call on the number JoJo provided.