Fixed! Go to the fix.
Re: Broadband Activation Process
09-08-2019 4:22 PM - edited 09-08-2019 4:23 PM
Hi there @beryl97,
Something does indeed seem amiss.
Normally you pay your first month up front as part of your signup and your next bill doesn't generate until you've been active for the initial month.
I've checked your account and provided specific information via a ticket. You can login to your account and view it here.
Thanks for getting back to us @beryl97
I've got in touch with Openreach and I've been advised that due to engineer availability they've missed the completion date of yesterday however I've also been advised that an engineer is working on the task today.
I'd expect your order to complete this weekend, and we're to review the next working day on Monday for an update.