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Broadband Activation Process

FIXED
beryl97
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-08-2019

Broadband Activation Process

My broadband should be activated today, so I checked on the order tracker, where it says you're trying to take a payment of £10.99. I've already paid the first month upfront, so why am I being asked for more money, and is this holding up the activation? I've been switched off from my previous supplier today, so am without any connection at the minute.

Thanks
5 REPLIES 5
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Plusnet Help Team
Plusnet Help Team
Posts: 402
Thanks: 82
Fixes: 15
Registered: ‎25-09-2018

Re: Broadband Activation Process

Hi there @beryl97,

Something does indeed seem amiss.

Normally you pay your first month up front as part of your signup and your next bill doesn't generate until you've been active for the initial month.

 

I've checked your account and provided specific information via a ticket. You can login to your account and view it here.

If this post resolved your issue please click the 'This fixed my problem' button
 Matt L
 Plusnet Help Team
beryl97
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-08-2019

Re: Broadband Activation Process

Thanks for your reply. Still no broadband this morning, so just to confirm this should be connected today now?
Plusnet Help Team
Plusnet Help Team
Posts: 14,318
Thanks: 4,460
Fixes: 729
Registered: ‎21-04-2017

Re: Broadband Activation Process

Fix

Thanks for getting back to us @beryl97

I've got in touch with Openreach and I've been advised that due to engineer availability they've missed the completion date of yesterday however I've also been advised that an engineer is working on the task today.

I'd expect your order to complete this weekend, and we're to review the next working day on Monday for an update.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
beryl97
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-08-2019

Re: Broadband Activation Process

It's all working now, thanks for explaining everything!
Plusnet Help Team
Plusnet Help Team
Posts: 14,318
Thanks: 4,460
Fixes: 729
Registered: ‎21-04-2017

Re: Broadband Activation Process

Perfect that's good to see :thumbsup:

No problem, feel free to let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team