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Brilliant BT engineers - now I need PN help :'-(

sebastianpolomk
Grafter
Posts: 26
Registered: ‎16-09-2009

Brilliant BT engineers - now I need PN help :'-(

Hello.
Today morning BT engineer visited my friend (we sharing same flat - he's got BT broadband and I PN - two separate landlines) to help him with not syncing router - no internet. He start messing around and what he did you can find below on pictures.
That's my connection before BT engineer arrival : picture with date 01-03-2010 at 17:06
Next picture after his visit : picture with date 04-03-2010 at 17:55
And last picture with BT test - now I know why my connection sux.
Download speedachieved during the test was - 225 Kbps
For your connection, the acceptable range of speedsis 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :6692 Kbps(DOWN-STREAM), 288 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.33:24.89:61.78 (SBE:NBE:PBE)
that's how he fixed my friends problem - mess with wrong line.
Can you please help me guys 350kbps is some kind of joke. Even worse I tried to call PN tech support - oops my line not responding for some reason (broadband working and phone not).

9 REPLIES 9
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Brilliant BT engineers - now I need PN help :'-(

Hi there,
If your phone is not working that will explain the poor broadband performance.
You need to report a phone fault (don't mention broadband for now) to your phone supplier, fixing that will fix your broadband.
sebastianpolomk
Grafter
Posts: 26
Registered: ‎16-09-2009

Re: Brilliant BT engineers - now I need PN help :'-(

ADSL Line State: Showtime
Downstream: 2267   Kbps
Upstream: 1002   Kbps
Mode: ADSL2PlusAuto
Transmit Power: 12.1 dB
ADSL Link UP Time: 0 day 0 hour 1 min 3 sec
Operational Mode: ADSL2+
Item Downstream Upstream
SNR Margin 31.80 dB 8.0 dB
Line Attenuation 8.5 dB 3.0 dB
Engineer from BT fixed my line (line attenuation is ok now) so I think change/reset of my IP profile settings with BT should help.
Can you do this for me?.
Thanks
BTtest
Download speedachieved during the test was - 208 Kbps
For your connection, the acceptable range of speedsis 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :2264 Kbps(DOWN-STREAM), 1000 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.58:26.92:62.5 (SBE:NBE:PBE)
Upstream returned to normal.
grahamt
Rising Star
Posts: 599
Thanks: 37
Registered: ‎05-04-2008

Re: Brilliant BT engineers - now I need PN help :'-(

Possibly it's best just to wait and see for a couple more days.
With your very low downstream line attenuation, you should be getting a much faster speed - close to 20mb/s. Your downstream SNR is very high, but that might still be due to the disturbance on your line the other day. BT's dynamic line management is quicker to throttle your speed when there's a problem than it is to let it go faster again when conditions improve, so generally you just have to be patient. But if your downstream noise margin hasn't got down below 10 in, say, a week's time then you should raise a ticket with Plusnet.
The same thing goes for your IP profile. It will increase after a few days as long as your sync rate doesn't drop. There's not a lot you can do about the BT IP profile, but you should check that the Plusnet IP profile (accessed via 'Connection settings.. High-speed broadband') matches BT's. If it takes more than a day for the Plusnet profile to match that of BT you can ask via this forum to have the Plusnet profile nudged up.
Graham
Graham
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Brilliant BT engineers - now I need PN help :'-(

Hi there,
The line has been stable since the 6th, by tomorrow you should have a new profile.
What speed are you syncing at?
sebastianpolomk
Grafter
Posts: 26
Registered: ‎16-09-2009

Re: Brilliant BT engineers - now I need PN help :'-(

Hi.
Sorry for long replay (I've been on holiday).
After router reboot sync speed :
Downstream: 2270   Kbps
Upstream: 1002   Kbps
It's still not as it was before Sad
Now I'm goin to run all tests again.
BT tester results :
Download speedachieved during the test was - 1664 Kbps
For your connection, the acceptable range of speedsis 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2268 Kbps(DOWN-STREAM), 1000 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Brilliant BT engineers - now I need PN help :'-(

It looks like you're on a banded profile after the craziness of the line following the BT visit. I've asked our faults team to take a look.
sebastianpolomk
Grafter
Posts: 26
Registered: ‎16-09-2009

Re: Brilliant BT engineers - now I need PN help :'-(

Can you update my profile?.
Phone exchange:
COLESHILL
Estimated line speed:
6 - Checked on 2009-07-08 20:22:10
Current line speed:
1750
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Brilliant BT engineers - now I need PN help :'-(

Looks like the profile's updated to 13000 already, have you speeds increased in line with that?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
sebastianpolomk
Grafter
Posts: 26
Registered: ‎16-09-2009

Re: Brilliant BT engineers - now I need PN help :'-(

Quote from: Chris
Looks like the profile's updated to 13000 already, have you speeds increased in line with that?

It's better now but still bit slower than before.
Below readings done on 01/12/2009 at 10:39 :
ADSL Line State:  Showtime
Downstream:    20471  Kbps
Upstream:  1104  Kbps
Mode:  ADSL2PlusAuto
Transmit Power:    12.1 dB
ADSL Link UP Time:    7 day 10 hour 40 min 56 sec
Operational Mode:  ADSL2+
Item                  Downstream    Upstream
SNR Margin            6.75 dB        6.5 dB
Line Attenuation      8.5 dB          3.0 dB
And after BT  engineer "visit" :
ADSL Line State: Showtime
Downstream: 15480  Kbps
Upstream: 978  Kbps
Mode: ADSL2PlusAuto
Transmit Power: 12.3 dB
ADSL Link UP Time: 0 day 15 hour 9 min 6 sec
Operational Mode: ADSL2+
Item Downstream Upstream
SNR Margin 13.25 dB 7.5 dB
Line Attenuation 8.5 dB 3.0 dB
And still connected through service socket.
Modem now spending more time on syncing than before so I'm still not fully satisfied Sad
Now I don't know who should I ask to get help with sorting things out.
And here you have my line test :
Copper Test Details
A to E B to E
Capacitance: 28 NanoFarad 27 NanoFarad
DP Line Length Estimate: 103 Metres DN Line Length Estimate: 203 Metres
BRAS Profile: adsl1750 Profile Info: WBC 1M - 2M Medium delay (INP 4) 6dB Downstream, UC Low delay (INP 0) 6dB Upstream (ADSL2+)
LOL 103 meters to exchange point and can't get full speed Sad