Brief loss of Internet connectivity 'just now' ?
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Brief loss of Internet connectivity 'just now' ?
18-06-2013 11:09 PM
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Approx 30mins ago the PPPoA session dropped and restarted but there was no Internet connectivity ~ all "Green lights" on the Router so according to the Router the DSL was up and the Internet "was there". Waited a few mins and then decided best to reboot so disconnected the session and rebooted the router..............................but still no Internet connectivity
So was phoning PlusNet and whilst listening the auto 'press X etc' it returned to normal service
Did anyone else get this loss and restoration??? I do not recall seeing such a loss with the Router via its "all green" telling me AOK but nothing actually working!
TIA for any feedback
Re: Brief loss of Internet connectivity 'just now' ?
18-06-2013 11:27 PM
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Re: Brief loss of Internet connectivity 'just now' ?
18-06-2013 11:30 PM
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Where did you find that graph...............would be good to go have a gander after some more time has passed
Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 12:15 AM
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I'm on pcl-ag02 gateway if that's any help.
Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 2:32 AM
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EDIT: Looking at the page of graphs see the same thing happening to quite a few connections last night: http://community.plus.net/ping-graphs/ some people had blips, some people had whole periods of outage and some people had ping increases afterwards like me, indicating interleaving increase/enablement.
Quote from: Routefinder Where did you find that graph...............would be good to go have a gander after some more time has passed
http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml
Looks like ptn-ag02 sharted and never recovered....
Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 12:56 PM
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Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 1:13 PM
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We had a line card fail in one of our gateways which caused a bunch of people to disconnect. We've got debug and have sent it across to the vendor to have a look at.
Ex-Broadband Service Manager
Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 1:14 PM
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This shouldn't have change the characteristics of the line as it wouldn't have caused a loss of sync.
Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 1:17 PM
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Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 1:50 PM
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A belated Service Status might not be a bad idea, might save threads and calls to CSC
Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 1:52 PM
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Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 1:55 PM
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Re: Brief loss of Internet connectivity 'just now' ?
19-06-2013 6:44 PM
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As for the card change and vendor intervention I can see no sign that the session was dropped again following what I did as described above. Just glad "we" are (mostly???) all back online AOK
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