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Blue light on router but no connection

jab1
Seasoned Hero
Posts: 6,833
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Registered: ‎24-02-2012

Re: Blue light on router but no connection

Shouldn't do, but if it does, we can reset it - again.

John
lizzief25
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Registered: ‎12-02-2021

Re: Blue light on router but no connection

No. that didn’t work either - still got orange horizontal light on the hub and red b
jab1
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Registered: ‎24-02-2012

Re: Blue light on router but no connection

OK. Now we have a bit of a problem. I assume you are replying via a phone or tablet on 3/4G? which makes getting information off the router a bit difficult.

John
lizzief25
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Registered: ‎12-02-2021

Re: Blue light on router but no connection

Yes correct. Have tried calling again but can’t get through, system busy has been message all day.
lizzief25
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Registered: ‎12-02-2021

Re: Blue light on router but no connection

Appreciate your help so far!
jab1
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Posts: 6,833
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Registered: ‎24-02-2012

Re: Blue light on router but no connection

Don't take this the wrong way - but how tech-savvy are you? Is it possible to take a picture of the 'Troubleshooter' tab on your computer/laptop and upload it to here?

John
lizzief25
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Registered: ‎12-02-2021

Re: Blue light on router but no connection

Is that in settings?
jab1
Seasoned Hero
Posts: 6,833
Thanks: 2,318
Fixes: 72
Registered: ‎24-02-2012

Re: Blue light on router but no connection

I'm not familiar with the Hub, as I don't use it, but this picture should give you an idea of where to look. Note, this from the Hub1 (Fibre) router, but so far as I understand it the Hub0 (ADSL) is similar.Hub1.PNG

You need the right-hand tab.

 

Sorry for the delay, haven't got all my useful stuff transferred to my new laptop yet.😉

John
lizzief25
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Registered: ‎12-02-2021

Re: Blue light on router but no connection

I managed to get through on the phone at last. It was showing an incorrect password for some reason which they have now reset. No idea how that happened as I don’t recall changing the password. Thank you for your help guys - you are really kind!
dvorak
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Re: Blue light on router but no connection

So you're back online?
Good news if so Smiley
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If it fixed it click 'This fixed my problem'
jab1
Seasoned Hero
Posts: 6,833
Thanks: 2,318
Fixes: 72
Registered: ‎24-02-2012

Re: Blue light on router but no connection

I echo @dvorak s' reply above, but don't hesitate to come back if you need to - we're quite a helpful bunch on here.😀

John
lizzief25
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Posts: 13
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Registered: ‎12-02-2021

Re: Blue light on router but no connection

Yes! Thanks again.