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Blue light, no wifi

Juju330
Just browsing
Posts: 1
Registered: ‎03-05-2021

Blue light, no wifi

The light is blue on my router, however, I have no internet connection. I rely on my wifi connection every day for work & cannot do anything without it so need it fixing ASAP
1 REPLY 1
Baldrick1
Moderator
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Posts: 8,315
Thanks: 3,761
Fixes: 270
Registered: ‎30-06-2016

Re: Blue light, no wifi

@Juju330  Welcome to the forum.

Have you miss posted and are on fibre, not ADSL or are you using a non standard hub? A blue light suggests that you are using a Hub One, which is normally reseved for fibre customers.

Either way the first thing to try is a factory reset by pushing a paperclip or similar in to the hub reset hole. Keep the switch closed for 30 seconds then leave it to see if it sorts itself out.

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