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Blue light, no wifi

Juju330
Newbie
Posts: 1
Registered: ‎03-05-2021

Blue light, no wifi

‎03-05-2021 9:25 PM

The light is blue on my router, however, I have no internet connection. I rely on my wifi connection every day for work & cannot do anything without it so need it fixing ASAP
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Baldrick1
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Registered: ‎30-06-2016

Re: Blue light, no wifi

‎04-05-2021 8:31 AM

@Juju330  Welcome to the forum.

Have you miss posted and are on fibre, not ADSL or are you using a non standard hub? A blue light suggests that you are using a Hub One, which is normally reseved for fibre customers.

Either way the first thing to try is a factory reset by pushing a paperclip or similar in to the hub reset hole. Keep the switch closed for 30 seconds then leave it to see if it sorts itself out.

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