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Blue light no internet

djheatley
Newbie
Posts: 1
Registered: ‎06-11-2018

Blue light no internet

Hi, my activation date was today. I received email confirmation that my fibre order was complete and ready to use. I connected the router. Light is blue but when trying to connect via laptop or phone WiFi,it states no internet connection. I have logged into the router and changed the login from setup@plusdsl.net to my username (********@plusdsl.net) and password entered correctly. Still I cannot connect to the internet. Very frustrating. Any help would be greatly appreciated. Thanks.
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Blue light no internet

Sorry to hear this.

From what I can see you've contacted us this morning regarding this and the matter is now resolved?

Please let us know if this isn't the case

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team