Bernard Sunley House

[#1]

Oui est le internet ? as JR would say..

lost count of the promised enabling of the internet .

Call back ? nope that didnt happen?

Enabled last weekend ? Nope that didnt happen

Enabled on Thursday ? Nope that didnt happen

Enabled this weekend? Nope that didnt happen.

"Do you Proud"  WALOFT  what a load ... tosh.

PLease phone I am a vulnerable customer and you have come up with excuse after excuse.

Please get my internet working before "StockHolm Syndrome" takes over.

I am trapped indoors and have been without internet for 10 days+ despite being Plusnet customer for over a year.

This is starting to be a Mental Heath issue.

You have my phone number you have my email address you could text phone or email.

You cannot really be this incompetent can you , "We'll do you Proud"

[#2]

Just spent nearly an hour on the phone listening to Chit .. when I eventually got thru , they said they would pass me to the correct dept .. but no, I was passed to the cancellations dept instead.

After another wait, got thru to the provisioning dept "who couldnt hear me" , and said they will phone me back immediately.

Still waiting 20 mins later.(this  happened last week as well)

Repeated the information that I am a highly vulnerable customer who they are "prioritising".

ASked for the problem to be escalated to someone senior who has authority to get it sorted.

Leaves me in limbo,  try for a different provider or persevere with F***net?

Using mobile data is ok for posting messages but too slow and expensive for other uses.

They appear to be hoping I will die from Covid19 b4 getting my internet back.

Any sympathy has drained away ...

[#3]

Hi there and I'm really sorry for the delay in your service getting up and running. 

It looks like the service activated on the 2nd but there's been a delay in the router being dispatched. 
 

That was sent out yesterday and should reach you within a day or two. Please update this post when it arrives and I'll make sure we arrange a good will gesture for you.