Being redirected to BT wholesale page
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Being redirected to BT wholesale page
18-09-2018 10:07 PM
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Could this be a username/password issue in the connection settings of the router (Or some other misconfiguration)?
Plusnet support have said they can see devices connecting to the router but the devices can not access the internet.
I have confirmed that the BT landline is working ok
I’ve seen other reports similar to this but I’ve not seen a likely cause or solution.
I won’t be able to access the router myself for a few days and am trying to solve the issue remotely for people who are trying to use it.
Hope someone can help.
Bill
Re: Being redirected to BT wholesale page
19-09-2018 9:52 AM
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Have you tried a factory reset on the router by pushing a paperclip or similar into the reset hole and holding the switch closed for at least 20 seconds? It should then go through the same automatic set up sequence as when you first installed it.
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Re: Being redirected to BT wholesale page
19-09-2018 12:07 PM
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I saw somewhere a suggestion about powering the router down for at least an hour or two to so I’m trying that at the moment. The long version of turning it off and on again!
Re: Being redirected to BT wholesale page
19-09-2018 12:19 PM
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Hi Bill.
Sorry to hear you're unable to fully connect.
From testing your line I think I've identified the problem, are you setting up your router using @plusdsl.net after your username?
Also upon reviewing your account I've created a ticket with you can view and reply to Here with more information.
Hope this helps.
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