Banded Line
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Re: Banded Line
01-01-2021 8:54 PM
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It's not listed in the BTWholesale WBC price list, which also lists an "EU Access Modify Order" at £0.00.
Re: Banded Line
05-01-2021 11:11 AM
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So still waiting for any response, either from here or the fault I raised
Connection no longer resets itself and has been steady for 5 days now but the problems are still here
8. Noise margin: | 24.4 / 15.1 |
9. Line attenuation: | 19.3 / 39.0 |
10. Signal attenuation: |
19.3 / 37.2 |
A BTWholesale test gives me this
Downstream: | 6.854 Mbps |
Upstream: | 448 Kbps |
But with all that the speed is nowhere near any of that, trying to watch a video online or download anything it never goes above 0.4Mbps connection (I have to have Netflix on 480p quality)
Re: Banded Line
05-01-2021 11:20 AM
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@Robert88 Thanks for contacting us about your Wi-Fi, check out the help and support page here https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193 I've tested your line today and can see that your download is currently 6mbps on your broadband connection
Re: Banded Line
05-01-2021 11:23 AM
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@Robert88 Your problem(s) are the High noise margin and ping figures - until the cause of them is identified and resolved you are not going to improve.
Also, your upload stats figures don't make sense - the BT profile says 0.83Mbps, but your DSL line stats seem to suggest only half of that.
Re: Banded Line
05-01-2021 11:37 AM
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Uuuuhhh who said anything about WiFi? I'm using a wired connection at all times
I know the line says it has 6Mbps download, the IP profile says as much as does the Router information
But...
Re: Banded Line
05-01-2021 11:43 AM
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@Robert88 wrote:
Uuuuhhh who said anything about WiFi?
I was surprised to see that mention of Wi-Fi too.
One can understand that some customers on the forum don't apprciate that the broadband connection and Wi-Fi are two separate things, but it's concerning that an established member of the Help Team gets them mixed up.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Banded Line
05-01-2021 12:13 PM
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Hi @Robert88
I am so sorry, totally didn't mean to send you that...but I have tested the line and updated your fault here. I need you to move your services into the test socket for me and reply on there so someone from our Faults Team can look into it. The DLM settings will keep changing cos there is a potential fault on the line, so we need to ensure it isn't anything internal before we progress the fault
Re: Banded Line
05-01-2021 12:24 PM
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Thanks for getting back to me, just noticed the Router reset and the fault ticket got updated
I saw the Router speed is now 9Mbps and the BTWholesale test is slowly getting back to what it once was before all this started
Re: Banded Line
05-01-2021 12:46 PM
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Cheers @Robert88 Let's see if the drops stop in the test socket, because that is the issue that is causing your speeds. Someone from our Faults Team will update you on that open question.
Re: Banded Line
05-01-2021 1:09 PM
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Do not bother with the BT speed tests. There needs to be a focus on attaining stable sensible router stats. The report of a detected error points to a physical issue requiring attention. Until that is located and rectified, there is zero value in running questionable speed tests.
Is your router normally connected to the master socket?
Do you have any phone extensions running from the master socket?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Banded Line
05-01-2021 1:25 PM
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The Router is always connected to the master socket with no phone extensions, this has always been the setup for the last 5+ years, and it's been a stable 6Mbps+ nearly the whole time, the only time there's been any trouble was 2 years ago when I had this exact same problem where it turned out the line WAS banded and after a simple fix the speed actually went up to 10Mbps and has been like that until this last week, where, after the Router got disconnected a few times due to power cuts and accidental plug removal, the line started acting up again like it did 2 years ago
(https://community.plus.net/t5/ADSL-Broadband/Super-Slow-Speed/m-p/1634650#M331714)
That's why this whole thing started with me asking if it was the same problem
Re: Banded Line
05-01-2021 1:56 PM
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Yes the SYMPTOMS might be similar to last time, you do not know the CAUSE then or at the moment now. Elevated SNRM / banding is an action consequential to line instability (temporary or chronic) caused by some yet to be determined factor.
Typically these situation occur due to slightly iffy joints getting damp. Circuit testing can rectify the fault for a time. The joint drying out can make the fault disappear for a time. Your circuit being ‘knocked’ (disturbed) in the cabinet / joint can cause such issues as well.
The way I read the Plusnet comment suggests that a fault has been detected, but the location is not clear, possibly being so close to the end of the line that there are grounds for considering (eliminating) the possibility of it being an internal problem.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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