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Bad Ping?

Hooked
Posts: 9
Registered: ‎13-07-2019

Bad Ping?

From the start of having PSNET Ive had okay ping however, since the mrs is streaming netflix I cant play online (pc) at all.. as my ping goes from 20 - 150 with in a second this happens frequently. Wondering if anyone has any fixes, someone has suggested getting a new router.

Im using a wired connection to my PC and the smart TV streaming netflix is also using a wired connection.

 

Thanks

5 REPLIES 5
Aspiring Hero
Posts: 12,527
Thanks: 609
Fixes: 19
Registered: ‎01-09-2007

Re: Bad Ping?

I'd guess that video on demand (Netflix streaming) takes precedence over pings or web-sites (gaming) - at least if your overall download speed isn't very fast.

By using wired ethernet connections you are getting the best speed possible.

"In The Beginning Was The Word, And The Word Was Aardvark."

Hooked
Posts: 9
Registered: ‎13-07-2019

Re: Bad Ping?

So there is no possible fix is what your saying? Seems QoS isnt a thing with the plusnet routers

Hooked
Posts: 9
Registered: ‎13-07-2019

Re: Bad Ping?

and my download is anywhere from 70-80 etc.

Aspiring Hero
Posts: 12,527
Thanks: 609
Fixes: 19
Registered: ‎01-09-2007

Re: Bad Ping?

You put this in ADSL broadband.

I wouldn't pay for fibre if I could get 70-80Mbits/sec on ADSL. 😃

 

"In The Beginning Was The Word, And The Word Was Aardvark."

Plusnet Help Team
Plusnet Help Team
Posts: 1,957
Thanks: 339
Fixes: 109
Registered: ‎26-03-2018

Re: Bad Ping?

Hi @arenshaw6,

 

I'm sorry to hear that you're experiencing problems with your connection. I'm looking into this now and will be back in touch shortly on your other thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team