Back to square one
Am I the only one who gets a flickering connection which Plusnet cannot seem to acknowledge is something to do with their service? I have been with Plusnet for 5 months, it has never worked, at first they sent in BT engineers (they sad it was a fault on BT's line), two in two days, who after some considerable time and diagnostic tests said it wasn't on the BT line. 2 weeks of OK working (how did they do that?) and then back to square one although considerably better than the original no connection for hours at a time. Now back to all the old tests as connection gets worse and worse - no doubt another BT engineer who will tell me the line is fine. An email telling me to do all the things they have already told me which I have just done already in the last few days, as they "couldn't get me on the phone" perhaps because they said I had to plug the test router they sent into the main socket (not easy as I have to climb up 8foot to the ceiling behind a bookcase which I have to move!) and take out any other phone connections. Perhaps I have been far too easy going over this, shame I have a placid nature, it is getting a little frayed now. It took some considerable time to get onto this website - connection keeps going off and on! Customer services all bar one rather curt woman have been very kind if a little condescending at times, but as soon as they pass the problem on to another department I might as well fart in the wind. I bet the people dealing with it sit at desks opposite each other in Sheffield but never talk unless it is to discuss qualities of the coffee machine! Cool. Can anyone else help? 
Hi again Janedunkley,
The reason that there is a mismatch between your expectations of the service and what you are receiving is that unlike most orher services, ADSL (sorry for using abbreviations) is a "Wires Only" service which is delivered down your Telephone Service which you buy separately.
This means that your Internet Service Provider is only responsible for providing the service at "their" end of the sometimes wet piece of string that BT provide between their Exchange and your Telephone point.
BT do not even have to guarantee that yout Telephone Line will be good for anything other than Telephony and this makes it very difficult for you to get Broadband quality issues fixed. Indeed, the easiest way to get Line problems fixed is to report them as Voice Telephony issues!
(Most) Internet Service in the UK do not offer an "Engineer assisted" installation, leaving it to you to follow the installation procedures yourself. These are fairly straightforward if followed to the letter but, like training Collie Dogs, there are many pitfalls which will bite you.
Please take the time to give is the answers to the questions in my previous post. The help you will get here is from people who have encountered similar issues. Moreover, there are people here who have formal qualifications in relevant sciences and understand the technoloy behind ADSL.
Give your Collie a pat from me ....
R
The reason that there is a mismatch between your expectations of the service and what you are receiving is that unlike most orher services, ADSL (sorry for using abbreviations) is a "Wires Only" service which is delivered down your Telephone Service which you buy separately.
This means that your Internet Service Provider is only responsible for providing the service at "their" end of the sometimes wet piece of string that BT provide between their Exchange and your Telephone point.
BT do not even have to guarantee that yout Telephone Line will be good for anything other than Telephony and this makes it very difficult for you to get Broadband quality issues fixed. Indeed, the easiest way to get Line problems fixed is to report them as Voice Telephony issues!
(Most) Internet Service in the UK do not offer an "Engineer assisted" installation, leaving it to you to follow the installation procedures yourself. These are fairly straightforward if followed to the letter but, like training Collie Dogs, there are many pitfalls which will bite you.
Please take the time to give is the answers to the questions in my previous post. The help you will get here is from people who have encountered similar issues. Moreover, there are people here who have formal qualifications in relevant sciences and understand the technoloy behind ADSL.
Give your Collie a pat from me ....
R
Hi janedunkley,
Sorry to hear you're having a frustrating time with your internet. Are you noticing these drops while you are connected wirelessly or with a wire to your router?
This visualisation of your connection logs show disconnections over the last 7 days and although there have been a few drops I wouldn't look at that and say it was a bad line. I'm sure we'll get to the bottom of it though.
Jojo
Sorry to hear you're having a frustrating time with your internet. Are you noticing these drops while you are connected wirelessly or with a wire to your router?
This visualisation of your connection logs show disconnections over the last 7 days and although there have been a few drops I wouldn't look at that and say it was a bad line. I'm sure we'll get to the bottom of it though.
Jojo
Hi janedunkley,
I don't doubt you have a problem but in order to pinpoint it the first thing we need to do is rule out any possibilities. As we don't see the same disconnections you do, my first hunch would be that it's your wireless that's dropping out, rather than your actual line dropping. If that was the case it maybe just a simple case of the wireless channel being interfered with, in which case we could solve that by changing the channel. This is all speculation, of course, so the best way to find out would be to use it wired for a time and see if the issue is still apparent. Once we've done that at least we'll be one step closer to a solution.
Jojo
I don't doubt you have a problem but in order to pinpoint it the first thing we need to do is rule out any possibilities. As we don't see the same disconnections you do, my first hunch would be that it's your wireless that's dropping out, rather than your actual line dropping. If that was the case it maybe just a simple case of the wireless channel being interfered with, in which case we could solve that by changing the channel. This is all speculation, of course, so the best way to find out would be to use it wired for a time and see if the issue is still apparent. Once we've done that at least we'll be one step closer to a solution.
Jojo