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BTWholesale Service Information

J_i_m
Grafter
Posts: 54
Registered: ‎01-08-2007

BTWholesale Service Information

Evening all.
Several times a day, when accessing web pages, I get redirected to a BT error page (See attachment).
I usually have to flush the DNS cache to get everything working again. 
I'm not sure if the issue started when the fibre modem was replaced or if it was happening before or not.  Is anyone else seeing this?  Is it the BT modem, or an actual service problem?
Thanks
-Jim
2 REPLIES 2
Jaggies
Aspiring Pro
Posts: 1,700
Thanks: 34
Fixes: 2
Registered: ‎29-06-2010

Re: BTWholesale Service Information

There are a couple of other threads on here with the same issue. The fix is to manually specify the PlusNet DNS servers in the router's settings.
Try these:
Preferred DNS server: 212.159.13.49
Alternate DNS server: 212.159.13.50
(ETA)   These are the DNS servers my router is showing just now - I got the others off a help and support page, so they may be out of date or deprecated.
Primary DNS: 212.159.6.10
Secondary DNS: 212.159.6.9
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: BTWholesale Service Information

Any pair of those four DNS server addresses can be used. In fact I suspect load balancing makes them all equivalent.
David