BTO/Plusnet think this is acceptable
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BTO/Plusnet think this is acceptable
- « Previous
- Next »
Re: BTO/Plusnet think this is acceptable
10-09-2014 2:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Geez.
Re: BTO/Plusnet think this is acceptable
10-09-2014 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
10-09-2014 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There appears to be a training requirement here.
Re: BTO/Plusnet think this is acceptable
10-09-2014 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sorry for that response, it looks like the exchange guy from our faults team isn't in the office and the update wasn't very substantial! The agent that responded looks to have missed the point.
I have managed to get some information about the exchange though and as of the 08/09/14 this should have been upgraded. The update I received was 'TSO advised the additional capacity has been integrated and is now carrying traffic'.
So hopefully everything should be permanently sorted now - I'll check here again in the morning.
Dan
Re: BTO/Plusnet think this is acceptable
10-09-2014 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
10-09-2014 5:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That said, this has been a nightmare, both in terms of the ability of the ISP and BTW to actually identify the problem (that CLEARLY existed), recognise the complaint and do something about it in a timely manner.
All the way through this I have tried to provide as much evidence as possible and remain as objective as possible.
I'm also rather disappointed that Andy Baker didn't even acknowledge my email to him, and the capacity issue was left to a few of us badgering BTW directly.
Another "learning" from this is that BTW are incapable of monitoring their own network. Or they are capable, but won't exercise transparency.
Re: BTO/Plusnet think this is acceptable
10-09-2014 5:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us,
As there is an open phone fault, any testing on the line during that period would simply state that there is an open PSTN fault and resolve that before progressing any broadband problems. As the estimated repair time of this fault is tonight it will close shortly after that allowing us to re-test the circuit in full.
As of this point I have not had confirmation that the capacity issues have been resolved, I will hopefully have more information tomorrow on this matter. The reason for the delayed response times from BTW are due to none of the testing and performance indicators going near a warning threshold to advise that there is a capacity problem. I am hoping that in the last week the issue has indeed been located and if not resolved already as you state has an upgrade date for when it will be resolved.
I will be chasing this update tomorrow and regardless of the information provided will update you accordingly on the matter.
Re: BTO/Plusnet think this is acceptable
10-09-2014 9:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Since both issues are now resolved, how can I close them so I don't receive any further "misinformation"?
Thanks
Re: BTO/Plusnet think this is acceptable
10-09-2014 9:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
11-09-2014 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll PM you today to tidy up some lose ends.
In regards to the email to our CEO are you able to PM me the email address you used for this as these are usually dealt with by our team.
If you are happy for me to close the tickets, I will do.
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BTO/Plusnet think this is acceptable