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BT speed checker 'manipulated' for better results?

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Superuser
Superuser
Posts: 15,509
Thanks: 6,163
Fixes: 41
Registered: ‎22-08-2007

Re: Slow and getting slower.

Indeed the router stats monitoring program does not work with the 2704n router. That's an issue with the program provided by a third party. You've been asked for information readily available without router stats.
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Grafter
Posts: 28
Thanks: 2
Registered: ‎12-08-2017

Re: Slow and getting slower.

Sorry, have looked back through the thread and missed this one, is this of any help?

2704n stats.PNG

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Grafter
Posts: 28
Thanks: 2
Registered: ‎12-08-2017

Re: Slow and getting slower.

And this........

 

Plusnet UP.PNG

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Superuser
Superuser
Posts: 15,509
Thanks: 6,163
Fixes: 41
Registered: ‎22-08-2007

Re: Slow and getting slower.

Thank you for all of the information provided. Something is a bit amiss here. The line is performing below what might be expected for a line of 63dB attenuation.

@Gandalf - is there any thing amiss with the line stats / history please?
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Community Veteran
Posts: 5,428
Thanks: 621
Fixes: 25
Registered: ‎10-06-2010

Re: Slow and getting slower.

63.5 / 31.5 are the maximum attenuation values typically displayed on a line using ADSL1. The actual attenuation could be significantly greater.

Unfortunately there's the chance that this line is on the type of exchange equipment that does ADSL2+ poorly on long lines, so there's the risk that changing it from ADSL1 to ADSL2+ might make it worse.

I'm not really sure why it was concluded that it "will most likely be a poorly performing fibre service" - with the estimated range of 40-60Mb, even at the low end of the estimate FTTC would still be substantially better, whereas a 1Mb connection is probably not enough to comfortably browse modern web sites and the slightest thing trying to update itself in the background is going to take up the bandwidth for a long time.

 

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Grafter
Posts: 28
Thanks: 2
Registered: ‎12-08-2017

Re: Slow and getting slower.

In reply to above, the problem is not the 1Mb ADSL predicted speeds, the problem is the inconsistency of the speeds. My connection is 'acceptable' for what I use it for out of peak hours but drops as low as 0.08Mb in rush hour. That is NOT acceptable.

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Superuser
Superuser
Posts: 15,509
Thanks: 6,163
Fixes: 41
Registered: ‎22-08-2007

Re: Slow and getting slower.

@crt,

Are there any issues with back haul capacity from this user's exchange?
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Grafter
Posts: 28
Thanks: 2
Registered: ‎12-08-2017

Re: Slow and getting slower.

Lack of interest from Gandalf and crt?

Got some time off work, so trying the internet at less busy times and unhappily it's little different. Just clicked on the second page of this discussion and it took a full 29 seconds to fully open. Shamefull really.

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Grafter
Posts: 28
Thanks: 2
Registered: ‎12-08-2017

Re: Slow and getting slower.

Thanks for all your help...............NOT.

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Superuser
Superuser
Posts: 15,509
Thanks: 6,163
Fixes: 41
Registered: ‎22-08-2007

Re: Slow and getting slower.

@Gandalf - two weeks with no touch - has this topic dropped off the monitoring system?
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Plusnet Help Team
Plusnet Help Team
Posts: 17,267
Thanks: 5,320
Fixes: 905
Registered: ‎21-04-2017

Re: Slow and getting slower.

Sorry to see we've not followed up here.

 

Are there any issues with back haul capacity from this user's exchange?

I've checked the latest VP report from BTwholesale and we can see that the SVLAN your circuit is connected to at the exchange is below threshold which indicates that there are no reported overutilisation or congestion issues.

 

When your speed is particularly poor, can you run a speedtest at http://speedtest.btwholesale.com using a wired connection.

Please ensure that no other devices are connected to the router, and there are no open background tasks on the PC you're using. Once you have the result, please complete the further diagnostics. This will store the result on the supplier system.

 

Thanks,

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 28
Thanks: 2
Registered: ‎12-08-2017

Re: Slow and getting slower.

General surfing, emails etc is acceptable now, managed to improve things myself without the support of this 'community'.

All I did was to get rid of the 2704n router supplied by PN, speeds still slow down at busy times but not to a point where Chrome thinks the connection has dropped.

I will do the speed test, but doubt it will show any issues, I believe they were all down to the router.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,267
Thanks: 5,320
Fixes: 905
Registered: ‎21-04-2017

Re: Slow and getting slower.

Happy to hear you've almost managed to sort this out.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team