BT speed checker U/S for several days
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- Re: BT speed checker U/S for several days
Re: BT speed checker U/S for several days
02-03-2011 4:25 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: BT speed checker U/S for several days
02-03-2011 4:39 PM
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Service Configuration
This section contains information regarding the service configuration currently applying to your Thomson Gateway.
Service Name: Plusnet (modified by user)
Description: Plusnet configuration for Plusnet customers
Region: UK
Provider: Plusnet
Configuration Date: Configuration modified manually
Edit:
I also came to Plusnet Value from F9, and still retain my F9 email address and web space.
Re: BT speed checker U/S for several days
02-03-2011 5:40 PM
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Well it's in commuting distance. Less pedantry please.
Quote from: artmo .... you lived in Sheffield
Re: BT speed checker U/S for several days
02-03-2011 9:48 PM
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Re: BT speed checker U/S for several days
02-03-2011 10:02 PM
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Quote from: Bob If people continue to encounter actual errors (rather than discrepancies with the results) then do continue to post providing as much of the information below as possible:
Quote Operating system: e.g. Windows/Linux version
Web browser/Version in use: e.g. Firefox 4.0b11
Antivirus/Security software in use: e.g. Avira AntiVir Personal 10.0.0.611
Router make/model and whether wired/wireless: e.g. BT Voyager 2110 wired
Java version: Obtainable from here
Error message/Description of problem: Try to be descript
Time and date the error was encountered: Quite important this one so we can identify what happened and why
The only other bit of info I need are your telephone numbers/unique circuit identifiers, however don't worry about those as I can pull them from our systems.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: BT speed checker U/S for several days
02-03-2011 10:08 PM
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Just remembered to add the details
Op System - Windows 7
Browser - Google Chrome 10.0.648.11
AV - Microsoft Security Essentials (I've tried most of the free Avs and this is by far the best - it doesn't have all the bells and whistle reports/screens etc, but you don't notice it running at all and I appear to be Virus free - I Hope !)
Router - Linksys WAG120N wireless
Java version 6 update 24
No errors tonight But for the last three days Mid to late evening - it just said "an error occured..^ sorry can't remember the rest
Re: BT speed checker U/S for several days
02-03-2011 11:33 PM
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They've attributed it to another known issue that affects a subset of users. I could provide the technical details but there's little point to be honest. All you really need to know is that it's absolutely nothing to do with your equipment or set up and is something they're working towards fixing. No ETA at present but somebody will let me know once the issue's resolved.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: BT speed checker U/S for several days
02-03-2011 11:43 PM
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Yeah 18 times without success seems about right for me.
Re: BT speed checker U/S for several days
03-03-2011 12:21 AM
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As for trying plentiful times with only a single success, I presume that single success was on 5th February at 12:47, the last time I know it worked for me. I don't recall it working after that, though perhaps it did soon afterwards and I didn't save the result.
Re: BT speed checker U/S for several days
03-03-2011 2:51 AM
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Re: BT speed checker U/S for several days
03-03-2011 9:43 AM
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Service Configuration
This section contains information regarding the service configuration currently applying to your Thomson Gateway.
Service Name: Plusnet (modified by user)
Time Configuration
Time Source: Automatic
Date: 03-03-2011
Time: 09:13:56
Timezone: (UTC) GMT: Dublin, Edinburgh, London
Summer Time: No
Time Since Power-on: 14 days, 14:06:01
Time Server 1: ntp.plus.net
System Configuration
Web Browsing Interception: Automatic
Thanks.
Re: BT speed checker U/S for several days
03-03-2011 10:02 AM
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Quote from: caulbox Bob - can I also ask whether you might have changed my Thomson Gateway config as a consequence of a possible (time related?) glitch the detail I posted earlier?
Nope, nothing to do with me I'm afraid.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: BT speed checker U/S for several days
03-03-2011 10:38 AM
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Looks like it's just me left
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: BT speed checker U/S for several days
03-03-2011 10:42 AM
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Quote from: Bob Nope, nothing to do with me I'm afraid.
Ah, In that case I'm guessing that I might have triggered the change myself 'in some strange way'. What I did do last night was to browse further to (at least I thought) only 'look at' the options presented when I clicked on deeper links within the gateway config page. For example the Pick a task - Set Up link took me to a Thomson Gateway Easy Setup Wizard pop up window (which I immediately closed, doing nothing). I also 'just looked' at the "configure" link at the top of the page, as well as 'just looking at' options then presented in the drop-lists. On no occasion did I click to "Apply" any changes, but I'm guessing that some change must have occurred as a consequence of my browsing behaviour anyway?
That was last night however, and what I
Curiouser and curiouser!
Re: BT speed checker U/S for several days
03-03-2011 11:04 AM
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Quote from: Strat Another test failure at 10:35.
Looks like it's just me left
No. You are not alone Strat.
Still not working here, latest test failure five minutes ago.
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