BT seizure while transferring to Plusnet
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BT seizure while transferring to Plusnet
26-09-2015 8:49 PM
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Was around 17 MB now at 0.2 MB broadband speed.
Left Just Host (Web Hosting) & BT Broadband so hosting and broadband are with one supplier which is Plusnet.
Have prepaid 12 months line rental with BT. Will swap to Plusnet when period expires.
Problem: BT says line has been siezed so they can not send an engineer to sort out line.
But I rent line from BT.
I will be with Plusnet after 8-10-15 and it is only broadband with them not line rental.
I am now in limbo after numerous phone calls with BT telling India I still rent the line from them.
How do I move forward to have an engineer sort the line and re-establish my broadband speed?
regards
Trerank
Re: BT seizure while transferring to Plusnet
26-09-2015 8:51 PM
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If it was a voice fault - noisy line for example - then you would raise it with BT not mentioning broadband
Re: BT seizure while transferring to Plusnet
26-09-2015 9:16 PM
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Tried the fault support and it does not work for this very reason.
I would of thought BT should sort the line out?
regards
Trrerank
Re: BT seizure while transferring to Plusnet
26-09-2015 9:21 PM
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Surly BT are responsible for the line as I still rent it from them, not sure how this works.
Re: BT seizure while transferring to Plusnet
26-09-2015 9:48 PM
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Did you go direct to BT and tell them to close down your Broadband?
When you transfer to plusnet there is usually no need to conact the ISP you are leaving and they would make the dates coincide..
Best bet may be to phone plusnet and ask if they can bring your start date forward asuming you have a router you can use to connect to plusnet.
Re: BT seizure while transferring to Plusnet
26-09-2015 10:05 PM
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I signed with Plusnet first, so I imagine they would have informed BT they were taking over the broadband but the line is still with BT.
The fault is on the line which two BT office/call centre people have admitted to. They will not send an engineer to sort the line because I am classed as seized.
Re: BT seizure while transferring to Plusnet
26-09-2015 10:08 PM
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Re: BT seizure while transferring to Plusnet
26-09-2015 10:13 PM
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Then select Contact Customer Services
Then Broadband
Then My question isn't listed
Chat is available from 9.00am to 9.00pm
Re: BT seizure while transferring to Plusnet
26-09-2015 10:14 PM
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Re: BT seizure while transferring to Plusnet
26-09-2015 10:15 PM
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You are currently a BT customer for both phone and broadband and the ball is in their court to resolve this. For starters, they need to confirm the status of your phoneline. I suspect that they are claiming that it has been ceased (not seized) and you need to make it clear that this is an error. Ask them how the line was ceased without your knowledge and when they contacted you to notify you of the cease/
Re: BT seizure while transferring to Plusnet
26-09-2015 10:52 PM
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My mistake with the seized not always able to grasp different accents.
BT phoned me tonight at 19:00 hrs to tell me the line had ceased because I had swapped my broadband to Plusnet.
What I do not understand and have argued with them, I still rent my line with BT.
Surely they have the responsibility to sort out the line fault not Plusnet.
But BT tell me to contact Plunet although I have told BT i am not yet with Plusnet....confused
Re: BT seizure while transferring to Plusnet
26-09-2015 11:05 PM
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regards
Trerank
Re: BT seizure while transferring to Plusnet
27-09-2015 8:43 AM
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If you have received a user name and password that will obviously help.
When you joined up they would have done a line test - right? So what do you think is the fault with your broadband/line
Was it faulty when you decided to move?
Is it really a fault or do you just mean it has stopped because the line has been ceased.
( I also thought it should be ceased not seized but looked on the internet and there are other cases of it saying "seized" with no one correcting it
so assumed it was a term being used for when a line is taken over.)
Re: BT seizure while transferring to Plusnet
27-09-2015 8:54 AM
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So by moving your Broadband logic says you no longer need the line so it was ceased. However if the line provided a telephone service then the line should remain active until your 12 months expire.
Re: BT seizure while transferring to Plusnet
27-09-2015 9:56 AM
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At least it wasn't a complaint about losing 1 millibit per second of speed (= 1 byte per two hours)
Phil
Using a TP-Link Archer VR600 modem-router.
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