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BT Wholesale broadband speed test not working

lenfish
Grafter
Posts: 25
Thanks: 1
Registered: ‎22-04-2015

Re: BT Wholesale broadband speed test not working

Does seem nearer the mark now and I can also run it in Edge which I couldn't do before. One anomaly is that it is showing my sync speed as 37.58 whereas Plusnet have it as 35.80. Not sure if this is because it's not been updated on the Plusnet system or whether the speed test is slightly off.

chandu
Rising Star
Posts: 605
Thanks: 9
Fixes: 2
Registered: ‎30-12-2010

Re: BT Wholesale broadband speed test not working

@lenfish

Yes, still working for me with W10 & IE11 ADSL, but the U/L and D/L speeds a little questionable.

Regards,

Chandu.

N7ck
Grafter
Posts: 45
Thanks: 5
Registered: ‎24-03-2017

Re: BT Wholesale broadband speed test not working

Since moving into a flat and using the Plusnet Hub One router I have been unable to get the BT Wholesale speed test to work properly, it would give me very strange results and I would get an error when running "Further Diagnostics".

Today I set up my Billion 8800NL R2 which I have been avoiding using due to the d10 firmware causing it to randomly reboot.

But I noticed yesterday that this issue has been fixed in version d11, so now I'm trying that out.

 

Anyway, I have just tried the BT speed test again and finally got a sensible speed and the "Further Diagnostics" worked straight away.

Also, there is a speedtest site that I sometimes use called https://speedof.me/ which, while connected with the Hub, refused to do the upload test after completing the download test. That now works no problem with the Billion router.

On top of that, I have found the Hub to have a problem with keeping the SNR at a stable level.

 

There is clearly an issue with the Plusnet Hub One's firmware!

 

Oh, and I always use IE for speed tests.

dvvrue95
Grafter
Posts: 141
Registered: ‎17-08-2007

Re: BT Wholesale Broadband Performance Test has changed

Hi folks,

I have also been having issues with BTWB performance tester for several months now, including some unbelievable D/L speeds although the D/L profile usually comes in at something more realistic.

Given the unreliability of this tester does anyone know of another tester which gives a profile setting in its results?

I ask this since we who have years of experience with Plusnet will be ware of the significance of the profile setting on user perceived speeds. :smiley:

 

Sorry if this is slightly off the main subject but I think it is relevant.

 

Ian 

conrad
Hooked
Posts: 8
Thanks: 1
Registered: ‎20-08-2018

Re: BT Wholesale Broadband Performance Test has changed

I'm not aware of any other tester than can give the IP Profile.

If you can get hold of a routers data rates then the following % apply to the downstream rates/ sync speed

Normal VDSL 96.79%

When G.INP is active 96.69%

When on 3dB target 92%

 

ADSL 2+  88.2%

dvvrue95
Grafter
Posts: 141
Registered: ‎17-08-2007

Re: BT Wholesale Broadband Performance Test has changed

Hi Conrad, 

thanks for your feedback.

 

My results from using the BTW tester this morning (about 20 mins ago) still weird in respect of D/L rates. I'm on the Unlimited Fibre extra service  :-

 

 
FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

  Download Speed
  95.12 Mbps
   
0 Mbps 38.2 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 95.12 Mbps
 For your connection, the acceptable range of speedsis 26.74 Mbps-38.2 Mbps .
 Additional Information:
 IP Profile for your line is - 38.2 Mbps

2. Upstream Test:  -provides background information.

  Upload Speed
  10.03 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 10.03Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

I am using a Chromebook running Chrome OS Version 69.0.3497.120 (Official Build) (64-bit) and Speedtest.net produces :-

 PING ms
61
 DOWNLOAD Mbps
37.48
 
 UPLOAD Mbps
11.05
 
and Plusnet Router Stats. :-
 
5. DSL uptime: 10 days, 14:27:25
6. Data rate: 11937 / 39466
7. Maximum data rate: 12017 / 48118
8. Noise margin: 6.6 / 9.1
9. Line attenuation: 29.5 / 20.3
10. Signal attenuation: 29.2 / 17.9

 

So it looks like there are still problems?

 

Ian

conrad
Hooked
Posts: 8
Thanks: 1
Registered: ‎20-08-2018

Re: BT Wholesale Broadband Performance Test has changed

I don't use Chrome or Firefox as they give incorrect results for my BT connection - this is a known issue. I use Edge as that is now the only "mainstream" current browser that works for me. Compared to Speedtest.net BTW overstates my download, understates upload and ping is much higher

The IP profile is spot on based on the data rate. However the data rate should be much closer to the max rate so I would guess you may have had a problem , or a perceived problem by DLM , some time in the recent past since your SNR is 9.1db rather than the normal 6db. This is based on my experience of my BT connection.

Sometimes DLM just doesn't react to a line problem being cleared but at least with the BT forum a reset on a VDSL line can now be done but I don't know if Plusnet offer that.

dvvrue95
Grafter
Posts: 141
Registered: ‎17-08-2007

Re: BT Wholesale Broadband Performance Test has changed

Conrad,

interesting. I will try and raise the issue of the current profile on my line with Plusnet support.

Note it is a Chromebook I use, so it is the Operating System not simply the browser, My options for using other browsers are somewhat limited. 

 

cheers, Ian

Moderator's note by Mike (Mav): Post released from Spam Filter.

Plusnet Help Team
Plusnet Help Team
Posts: 942
Thanks: 235
Fixes: 56
Registered: ‎06-08-2018

Re: BT Wholesale Broadband Performance Test has changed

@dvvrue95,

 

I can see you've raised a separate thread about the profile reset. We'll look at this on there instead. I've just spoken to Anoush who's still waiting to hear anything further about that BTW tester. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
nigel1971
Grafter
Posts: 117
Thanks: 2
Registered: ‎20-05-2014

Re: BT Wholesale broadband speed test not working

Mine is way out, if only i got these speeds :2funny: 

 BY.png

chandu
Rising Star
Posts: 605
Thanks: 9
Fixes: 2
Registered: ‎30-12-2010

Re: BT Wholesale broadband speed test not working

Hi all,

From this week I have noticed that the BT Wholesale Speed test has changed a little.

The download speeds seem ok, but the upload speed is displayed as 0 (zero).  Also, noticed that the download is done in chunks of 20mbps at a time.  This new. 

Has anyone noticed this?

Regards,

Chandu.

lenfish
Grafter
Posts: 25
Thanks: 1
Registered: ‎22-04-2015

Re: BT Wholesale broadband speed test not working

I've got the download/upload 20% bursts although the results are not far off normal. The broadband diagnostic tool is a complete mess though, showing a download speed of 4mbps (compared with 34.2 for  the normal BT tester (seems a fraction low) and 36.6 for Speedtest. Have tried Internet Explorer, Edge and Chrome all with the same result. The sync rate shown seems ok though, around 38.7. Just tried a further diagnostic test with no joy, getting the following message:

"The Performance Tester is disabled to support TAP3 for your broadband connection."

 Something definitely wrong somewhere.

Regards,

Len

 

goldenfibre
Pro
Posts: 3,004
Thanks: 124
Fixes: 7
Registered: ‎01-06-2010

Re: BT Wholesale broadband speed test not working

It's appear BTw has removed flash and use html5 instead but the download speed and upload are incorrect. Time to report this back to BTw again.

 

Download Speed (Mbps): 79.68

   Upload Speed (Mbps) : 11.14

Pin  g  Latency (ms): 22

chandu
Rising Star
Posts: 605
Thanks: 9
Fixes: 2
Registered: ‎30-12-2010

Re: BT Wholesale broadband speed test not working

Yes, something is definitely NOT right.

I get the download in bursts of 20%, but the upload speed as 0 Kbps and the results are no where near I would expect.

Isn't it time PlusNet contacted BTw about this issue?

Chandu.

JayG
Pro
Posts: 1,090
Thanks: 125
Fixes: 4
Registered: ‎30-10-2011

Re: BT Wholesale broadband speed test not working

Both tests worked fine today after months of reporting fairytale upload speeds for ADSL. Champagne still in fridge though!