BT Speedtester - is it broken?

[#1]

Tried a test at 17:30 ish. Wretched thing told me my profile was 1750k.
and with no result ecept a message

Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
the performance test again in 1 hours time.

Checked routerstats and today their was only one drop

21 Sep 2010  12:32:43    87.115.11.    5.0    19.5    7273    444    
21 Sep 2010  12:33:03    87.115.11.    0.0    0.0        4.01    
21 Sep 2010  12:33:23    87.115.11.   0.0    0.0        4.01    
21 Sep 2010  12:33:43    87.115.11.    0.0    0.0        4.01    
21 Sep 2010  12:34:03    87.115.11.    6.5    21.0    7249    444    

PNs test gave 5506k down; 350k up.

[#2]

Is there anything apart from being 21CN that is common to those who get rubbish results?
For instance I'm on Windows 7, which is not mentioned in the footnotes, not are all browsers mentioned.
What about exchange work for FTTC, night that be a factor? My exchange is scheduled for end March 2011 and there does seem a larger than usual number Openreach vans around.

[#3]

No date for FTTC on my exchange
I am on 21CN but ADSL1

[#4]

What internet security package are you running.
In the forum linked to above Kaspersky may be part of the problem

Quote

I was just reading on the BT forums and it was mentioned on there that if you have Kaspersky running (I do) that you should exit this first and then test. **I have just tested this out, firstly disable each individual component that makes up Kaspersky Internet Security (if you have it), then click "apply" and then right click the "K" icon in system tray and then click "exit". The result is that for me the BT speed tester works normally without KIS running and gives a normal result!**

This test carried out at 20:07 on 21st had everything correct except the sync speeds.
This is the first time the IP profile has been correct since moving to 21CN although the sync speeds are still wrong
Will repeat the test in an hour

[#5]

Here mine today at 20:30

[#6]

FAQ 
 
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
	Download Speed
	5903 Kbps
 	
0 Kbps	2000 Kbps
Max Achievable Speed
 Download speed achieved during the test was - 5903 Kbps
 For your connection, the acceptable range of speeds is 400-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :7122 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
 IP Profile for your line is - 1920 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.51:22.89:61.6 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 
2. Upstream Test:  -provides background information.
	Upload Speed
	359 Kbps
 	
0 Kbps	888 Kbps
Max Achievable Speed
>Upload speed  achieved during the test was - 359 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 888 Kbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
Taken 20:30

The profiles are completely out still, as are the connection rates. Routerstats has 7249/444.
@ Oldjim
AVG Free; Windows Firewall

[#7]

mines nearly correct but has been hopeless
Win 7 ADSL2

[#8]

SamKnows monitoring results on my line
down loads

Date Minimum (Mbps) Maximum (Mbps)Average (Mbps)

Speed (Mbps)
2010-09-20 12.83 13.02 12.94
2010-09-18 12.66 13.03 12.91
2010-09-17 11.99 13.02 12.84
2010-09-16 11.71 13.01 12.78
2010-09-15 12.38 13.08 12.91
2010-09-14 11.69 12.13 11.99
2010-09-13 1.96 12.26 10.71
uploads, note my router failed on the 18th, now got an old 2110 in use, just recieved a new thompson will fit tommorrow
Save as
Me
ISP Comparison
Loading...
Web Uploads

DateMinimum (Mbps)Maximum (Mbps)Average (Mbps)

Speed (Mbps)
2010-09-20 0.84 0.87 0.85
2010-09-18 0.37 0.41 0.40
2010-09-17 0.38 0.42 0.40
2010-09-16 0.38 0.42 0.40
2010-09-15 0.38 0.42 0.40
2010-09-14 0.39 0.42 0.40
2010-09-13 0.34 0.41 0.39

[#9]

http://217.35.209.142/ at 21:23 on the 21/09/10
another try with Kaspersky completely disabled and closed
Complete rubbish

[#10]

FYI my contradictory results were from my using Firefox 3.6.10 on Mac OSX 10.6.4.
The BT test page only mentions various versions of Windoze and Linux as being compatible, with no mention of Macs at all.

[#11]

Quote from: Oldjim

another try with Kaspersky completely disabled and closed Complete rubbish

It's not software sensitive - it fails in exactly the same way on Linux (21CN).

[#12]

Quote from: Mad

FYI my contradictory results were from my using Firefox 3.6.10 on Mac OSX 10.6.4.

Interestingly both Safari 5.0.2 and Firefox 3.6.10 on an iMac 10.6.4 stall at the upload test and report odd results for the download profile, a Mac mini and a Windows 7 laptop complete the whole test with believable answers. I am on 21CN ADSL2+.

[#13]

just tried a test,completed,  but the message said no results due to technical problems - thats a new excuse

[#14]

Quote from: Oldjim

I thought the system was that you and BT could access the results of the tests and surely there is a date stamp on them

Yes, we can access the results but I'd have to run individual line checks on the circuits in question which is very time consuming and cumbersome.

Quote from: jelv

Bob, As people tend to take screen shots or copy/paste the entire text, have you suggested to BT that they add the date/time to the results display?

Will make the suggestion, but I wouldn't hold your breath!

Quote from: jelv

What you need is screengrab! which allows you to take a screen shot of the entire page (see attached sample).

Good plugin, I use it too! To be honest though, it's probably better if you copy and paste the text from the speedtest results into your forum posts so I don't have to manually copy the information from a screebgrab.
Thanks for the examples though guys. For the time being I only need new examples from people experiencing the problem who haven't yet posted.

[#15]

Just fitted a new Thompson