BT Speed Checker - Further diagnostics not working

samb · ‎14-03-2013

Hello,
Whenever I try the further diagnostics on the BT wholesale speed checker I get:
"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."
Why would that be?
Thanks
Sam

Townman · ‎22-08-2007

Sam,
Are you on fibre? If yes, I think this is the TAP3 test which has been broken for weeks. There is no forecast of when BT wholesale will have their test system fixed.
Kevin

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AndyH · ‎27-10-2012

This is the PT (i.e. getting your IP Profile).
There are known issues with it and BT are suppose to have them fixed in some rolled out updates in a couple of weeks.

deathtrap · ‎23-04-2013

https://community.plus.net/forum/index.php/topic,126428.0.html

samb · ‎14-03-2013

Hello,
Thanks
-Sam