The OP of the thread containing this post was looking at Plusnet to save £65pa against his current Infinity. He did actually sign for PN. Digital Care team have any views? I think it is decidedly bad form.
If somebody selling broadband over the phone is on commission or has targets then assume that they may not be completely impartial and just might tell the odd porky. I wonder how many PN sales staff claim to offer better performance than BT. I do think that rep probably went too far though - he should have pointed to CS response times instead as I've seen scores of complaints about them in the short time I've been with PN and I don't recall seeing congestion complaints. Certainly my SamKnows box isn't reporting any.
