BT Performance Tester keeps failing
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BT Performance Tester keeps failing
19-11-2009 8:00 AM
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the last couple of weeks or so, every time I try a test on the BT speedtester, after entering phone number and clicking Go, it just comes back with an error:
'The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.'
Any ideas? It worked ok up till a couple of weeks ago.
Re: BT Performance Tester keeps failing
19-11-2009 8:38 AM
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Re: BT Performance Tester keeps failing
19-11-2009 3:36 PM
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Re:BT Performance Tester keeps failing
19-11-2009 11:47 PM
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Re: BT Performance Tester keeps failing
20-11-2009 7:21 AM
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I think it either stopped working when I changed the firmware on my router, or when my Plusnet account got changed from Unlimited to Premium.
Re:BT Performance Tester keeps failing
20-11-2009 11:09 AM
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Re: BT Performance Tester keeps failing
21-11-2009 10:02 AM
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Re: BT Performance Tester keeps failing
21-11-2009 6:30 PM
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Quote from: jwhite ...If I enter another (known ADSL) number, it lets me through to the next step.
Likewise...
Conclusive proof that BT Wholesale's systems aren't as good as they'd have the Public believe.
EDIT: My rant is in connection with this and the suggestion that a visit from BT Wholesale's SFI team at a cost of £144 + VAT will somehow resolve a BT Wholesale infrastructure issue. I found that suggestion extremely offensive.
Re:BT Performance Tester keeps failing
24-11-2009 10:46 AM
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You'll only be charged if the fault is with your equipment (i.e. router) or internal wiring. If it is a fault with the infrastructure you won't be charged.
Do you get the same issue with a different browser? I'm not sure what we can do as regards the phone number errors, I'll check with the faults team and post back.
Re: BT Performance Tester keeps failing
24-11-2009 3:17 PM
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I understand and accept that in the situation where a fault is present then BT can either accept the cost of making a repair, or charge the customer if the fault is on the consumer side of the master socket.
The problem I have is that I have an open ticket where I have been experiencing extremely poor download speeds in the afternoons and evenings.
HOWEVER having done all the line tests, PN are saying because my BT speedtest results are (sometimes) equally poor that there must be a problem with the cable into my house, therefore I should accept an BT engineers visit.
I have many doubts as to whether there is ANYTHING wrong locally with my phone line -
1.) PN have said I don't have unexplained router disconnections.
2.) BT have reported that no faults found on a line check.
3.) BT have checked the exchange for VP congestion etc.
4.) My router stats are always good, and are the same whether speedtests are good or bad, and my IP profile has always been 7150Kbps.
5.) I have backup hardware and have swapped router, cables, filters, faceplate, disconnected phones, run everything of UPSs, and get the same results.
6.) If I stand outside my house I can see the cable from my house, across the road to the exchange, and it looks fine, and there is no correlation with changes in weather.
7.) The browsing and speedtest slowdowns are coincident with MANY other people posting similar observations on this forum.
8.) There is no noise or other problems with my telephone.
9.) Any change in performance tends to happen when PN change from PLAN A to B, or B to A, or force a gateway disconnection, etc.
10.) Is it going to be a hardware fault if I get near full speed (6850Kbps) at 06:00, and crippled performance (200Kbps) after 16:00, having eliminated any possible sources of electrical interference.
11.) Nothing unusual detected in WireShark monitoring.
12.) and finally, my intuition - as being an electronics and software engineer for 30 years, you get a feel for fault finding, and this does NOT feel like a local fault.
So for all these reasons I simply don't accept that an engineers visit is going to achieve anything, and I just don't have £144+VAT to gamble with if BT say it's not their problem !
I am currently of the view that I will just have to wait until PN Service Status is showing normal 'green' operation, then consider my options if the problems persist !.
Re: BT Performance Tester keeps failing
24-11-2009 8:43 PM
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Sounds to me like you've been as thorough as you can be, and it's worth booking the engineer if the BT speedtest results are bad (these bypass our network).
Re: BT Performance Tester keeps failing
24-11-2009 9:34 PM
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Re: BT Performance Tester keeps failing
24-11-2009 10:04 PM
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Quote Slow Broadband Speeds (59438) - NEW
We are currently investigating a problem resulting in slow throughput/download speeds for some of our broadband customers.
Two of our 622Mbps BT Centrals are affected by this problem which in some cases is causing speeds to drop below 1Mbps for certain customers...
- with more details at http://www.plus.net/support/service/problems/problem.php?intProblemId=59438
Now THAT 'feels' more like the root cause of the problems I have been seeing, especially if these centrals are in any way used during the BT speedtester checks.
Re: BT Performance Tester keeps failing
27-11-2009 12:20 PM
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Quote
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Re: BT Performance Tester keeps failing
27-11-2009 1:15 PM
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