Can you clarify who gets charged for the situation where NO FAULT FOUND ?
I understand and accept that in the situation where a fault is present then BT can either accept the cost of making a repair, or charge the customer if the fault is on the consumer side of the master socket.
The problem I have is that I have an open ticket where I have been experiencing extremely poor download speeds in the afternoons and evenings.
HOWEVER having done all the line tests, PN are saying because my BT speedtest results are (sometimes) equally poor that there must be a problem with the cable into my house, therefore I should accept an BT engineers visit.
I have many doubts as to whether there is ANYTHING wrong locally with my phone line -
1.) PN have said I don't have unexplained router disconnections.
2.) BT have reported that no faults found on a line check.
3.) BT have checked the exchange for VP congestion etc.
4.) My router stats are always good, and are the same whether speedtests are good or bad, and my IP profile has always been 7150Kbps.
5.) I have backup hardware and have swapped router, cables, filters, faceplate, disconnected phones, run everything of UPSs, and get the same results.
6.) If I stand outside my house I can see the cable from my house, across the road to the exchange, and it looks fine, and there is no correlation with changes in weather.
7.) The browsing and speedtest slowdowns are coincident with MANY other people posting similar observations on this forum.
8.) There is no noise or other problems with my telephone.
9.) Any change in performance tends to happen when PN change from PLAN A to B, or B to A, or force a gateway disconnection, etc.
10.) Is it going to be a hardware fault if I get near full speed (6850Kbps) at 06:00, and crippled performance (200Kbps) after 16:00, having eliminated any possible sources of electrical interference.
11.) Nothing unusual detected in WireShark monitoring.
12.) and finally, my intuition - as being an electronics and software engineer for 30 years, you get a feel for fault finding, and this does NOT feel like a local fault.
So for all these reasons I simply don't accept that an engineers visit is going to achieve anything, and I just don't have £144+VAT to gamble with if BT say it's not their problem !
I am currently of the view that I will just have to wait until PN Service Status is showing normal 'green' operation, then consider my options if the problems persist !.
