Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
BT IP profile stuck at 2Mbps
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BT IP profile stuck at 2Mbps
BT IP profile stuck at 2Mbps
22-08-2012 7:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
Please could someone get BT Wholesale to reset my IP profile? It's been stuck at 2 Mbps for over 3 weeks now. I've tried rebooting and waiting 3-5 days a couple of times but no joy. It has been fine prior to that (about 7Mbps) for around 2 years. I'm syncing at the max speed 8128 and my SNR is around 7.5db and my Plusnet profile is reading 7.15Mbps. It just needs resetting on the BT end. Stats and speed test attached.
It's driving me mad at the moment as I can't stream HD content any more
Thanks
Please could someone get BT Wholesale to reset my IP profile? It's been stuck at 2 Mbps for over 3 weeks now. I've tried rebooting and waiting 3-5 days a couple of times but no joy. It has been fine prior to that (about 7Mbps) for around 2 years. I'm syncing at the max speed 8128 and my SNR is around 7.5db and my Plusnet profile is reading 7.15Mbps. It just needs resetting on the BT end. Stats and speed test attached.
It's driving me mad at the moment as I can't stream HD content any more
Thanks
Message 1 of 8
(1,842 Views)
7 REPLIES 7
Re: BT IP profile stuck at 2Mbps
22-08-2012 8:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quicker to phone or raise a ticket for that, as its pretty much a book a change with BT which any CSA can handle
FTTP 500 regrade from Tues 28th November
Message 2 of 8
(763 Views)
Re: BT IP profile stuck at 2Mbps
22-08-2012 9:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Swipe,
I have placed a SNR reset that will adjust your IP profile to match your sync speeds. This normally takes around 4 hours but can sometimes take up-to 24 hours.
Let me know how it goes.
Chris
I have placed a SNR reset that will adjust your IP profile to match your sync speeds. This normally takes around 4 hours but can sometimes take up-to 24 hours.
Let me know how it goes.
Chris
Message 3 of 8
(763 Views)
Re: BT IP profile stuck at 2Mbps
23-08-2012 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris,
Thanks for trying the SNR reset but it has been over 24 hours now and unfortunately my BT IP Profile is still stuck at 2Mbps. What would be the next step now?
Thanks
Swipe
Thanks for trying the SNR reset but it has been over 24 hours now and unfortunately my BT IP Profile is still stuck at 2Mbps. What would be the next step now?
Thanks
Swipe
Message 4 of 8
(763 Views)
Re: BT IP profile stuck at 2Mbps
23-08-2012 12:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet need to get on to BT and get them to clear a "stuck bRAS profile" (IP profile). Reseting the target SNRM doesn't always cause the bRAS to change.
Message 5 of 8
(763 Views)
Re: BT IP profile stuck at 2Mbps
23-08-2012 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have raised this to our suppliers, I am awaiting a response as your profile does appear to be stuck at 2MB/s.
I will have a response from them in the next 24 hours and update you. It should hopefully be resolved by this point.
Chris
I will have a response from them in the next 24 hours and update you. It should hopefully be resolved by this point.
Chris
Message 6 of 8
(763 Views)
Re: BT IP profile stuck at 2Mbps
24-08-2012 11:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Swipe,
It appears that your profile has now been adjusted. I'd suggest logging into your router clicking disconnect, then power down for a few minutes and power back on. You will then need to login to your router and click connect.
Then test your speeds again.
Let me know how you go.
Chris
It appears that your profile has now been adjusted. I'd suggest logging into your router clicking disconnect, then power down for a few minutes and power back on. You will then need to login to your router and click connect.
Then test your speeds again.
Let me know how you go.
Chris
Message 7 of 8
(763 Views)
Re: BT IP profile stuck at 2Mbps
24-08-2012 4:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Brilliant Chris. Just done a speed test and it's back at full speed. Thanks very much for your help. Thumbs up for Plusnet!
Message 8 of 8
(763 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BT IP profile stuck at 2Mbps