BRAS stuck

[#1]

Hi
My BRAS profile seems stuck at https://portal.plus.net/my.html?action=data_transfer_speed it has been showing 4500 Kbps for the last 4 days all the time I have been syncing at 5696 kbps or higher.
I cannot access the bt speedtester to verify if it is a comms problem between BT and +net or a bras problem.
Could anyone from CSS help.
Ian

[#2]

The official figure where your profile *should* change from 4500kbps to 5000kbps is a sync rate of 5696kbps.
I'm honestly not sure whether this means 5696kbps will result in a profile of 5000kbps or whether it has to be OVER 5696kbps.
You say over the last 4 days you have been syncing at 5696kbps or higher... if your sync rate is changing then this means that synchronisation is dropping periodically, either naturally or due to reboots of your router.
If you leave your router turned on for 3 to 5 days without rebooting it, hopefully your line will remain stable and you will see the profile increase.

[#3]

5696 will result in a profile of 5000, The router held this for more than 3 days, i initiated a resync this morning and been 5984 scince 8:00 am.

BT Speedtester says bras profile is 5000 kbps +net shoul catch up in the next 12 hrs
(ran speedtester by going to http://217.35.209.142/ )
Ian

[#4]

5120-5695 will get you an IP profie of 4500.  An higher sync 5696-6239 will get you a profile of 5000, but only after 3 days.

[#5]

My table shows a 5696 sync will result in a profile of 5000, One of us is wrong 
Here is my table
        Sync speed      
  From             To   IP Profile bRAS profile  Maximum Throughput speed
4000 kbps 4512 kbps 3500     3584       Up to 3.5 Mbps
4544 kbps 5088 kbps 4000     4096       Up to 4 Mbps
5120 kbps 5664 kbps 4500     4608       Up to 4.5 Mbps
5696 kbps 6208 kbps 5000     5120       Up to 5 Mbps
6240 kbps 6784 kbps 5500     5632       Up to 5.5 Mbps
6816 kbps 7360 kbps 6000     6144       Up to 6 Mbps
7392 kbps 7936 kbps 6500     6656       Up to 6.5 Mbps
Ian

[#6]

Quote from: ian007jen

5696 will result in a profile of 5000, The router held this for more than 3 days, i initiated a resync this morning and been 5984 scince 8:00 am. BT Speedtester says bras profile is 5000 kbps +net shoul catch up in the next 12 hrs (ran speedtester by going to http://217.35.209.142/ ) Ian

I'll update your profile on our systems this afternoon if it hasn't already been done automatically
Edit: This has now been updated

[#7]

Quote from: ian007jen

My table shows a 5696 sync will result in a profile of 5000, One of us is wrong

From my reading of your posts, you both seem to be in agreement 
A sync rate of 5696kbps will result in a profile of 5000

[#8]

Quote

I'll update your profile on our systems this afternoon if it hasn't already been done automatically

Thanks saves me a trip to the bt speedtester to check my profile
( missread MickKi's post :-[)
Ian