BGN,s
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BGN,s
29-09-2014 10:28 PM
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anyhow a few complained about BNG and were awaiting a answer from PN , well this is the answer i got to my support ticket .
"Thank you for getting in touch.
Over the past month, our network has experienced a number of significant outages, where at peak periods, a large number of customers have not been able to connect to the internet.
These outages are occurring as a result of issues with our BNG (Broadband Network Gateway) equipment which is experiencing instability due to an increasingly heavy load. The BNGs are essentially the way we connect our customers from the BT Wholesale network to the Plusnet network in order to access the internet.
As we have continued to grow the number of customers we have at Plusnet and therefore people using our platform, the instability of the BNG has also increased.
Ensuring the stability of the BNG has the highest priority across the business right now.
Our engineering teams are working round the clock with our vendors, supported by BT network architects to isolate the defect and develop a solution in order to reduce the likelihood of incidents such as this happening again in the future.
Once again, this has the highest priority in the business; we are working around the clock to prevent a further outage."
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: BGN,s
29-09-2014 10:34 PM
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- The blame is placed on an increasingly heavy load on the BNGs - ok straightforward, but then they refer to a defect/develop a solution?
- Why are BT network architects involved for an issue with Plusnet's network?
Kelly?
Re: BGN,s
29-09-2014 10:38 PM
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For £1000/hr.
Re: BGN,s
29-09-2014 10:40 PM
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The issue does seem strange. Juniper sells this equipment to thousands of ISPs around the globe, many significantly larger than Plusnet. I believe TalkTalk and BT Retail use the same kit. It doesn't seem right that they've supplied hardware that cannot handle the Plusnet users.
Re: BGN,s
29-09-2014 11:17 PM
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I'd love to be proved wrong and it's just that PlusNet have bought brand new bleeding edge equipment that hasn't really been tested in the real world yet.
Either that or PlusNet's RADIUS server setup is as rigid and old as the billing system (it would make sense as would have had to have been used to charge for PAYG FRIACO customers) they just don't gel nicely with the Juniper hardware.
With out a real explanation that isn't just Jedi handwaving to get us to forget our questions all we can really do is speculate.
Re: BGN,s
29-09-2014 11:58 PM
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The issue(s) can be deduce by having a quick look through Junipers tickets.
Rightly or wrongly, the more PN stonewalls about the issue - the more it reflects back badly on the brand and competency.
Doesn't help when - when CS say updates/explanations are coming - then don't follow up.
Re: BGN,s
30-09-2014 12:13 AM
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If they don't want to flood the consumer forums with the technobable, fine, use the PUG forums or create a section of the forums for users who understand "I told you a UDP joke, but it doesn't matter if you didn't get it"
I know that PN will never be A&A, but it'd be nice to see the
As G.I. Joe said "Knowledge is half the battle" and presently, we don't have that.
We're not all idiots (or maybe we are for staying with PN after 10 years??), give us the knowledge we need to, as a community, help others.
Re: BGN,s
30-09-2014 7:10 AM
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Quote from: avatastic .....PlusNet went for the cheap option rather than having their (Juniper's) engineers do a full installation and configuration package.
I'd love to be proved wrong and it's just that PlusNet have bought brand new bleeding edge equipment that hasn't really been tested in the real world yet.
Juniper professional services were fully involved in the deployment of the BNGs, not everything can be tested in a lab unfortunately no matter how much money you spend.
Re: BGN,s
30-09-2014 7:48 AM
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so does this mean the BNG,s were unstable previously , and if so why didnt PN take more action to prevent it becoming worse .
Also what are the chances of it happening again due to increased customers ?
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: BGN,s
30-09-2014 8:29 AM
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Re: BGN,s
30-09-2014 8:47 AM
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Even when there 70k users on a BNG, no one was reporting performance issues with speed or latency.
Re: BGN,s
30-09-2014 2:29 PM
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What you've got there is a bit of a mangled interpretation of an internal news article. Sorry about that.
The issue is to do with balancing how customers are connecting to the BNGs. We are working with Juniper, the device vendors to stabilise things, but also BT because they have a lots of good people there and why turn down the help when it's available. To be clear, it's not a number of customers per device issue.
There is quite a bit of work on going right now to resolve this. There isn't much else to say on it at the minute beyond we are on it!
Ex-Broadband Service Manager
Re: BGN,s
30-09-2014 2:47 PM
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You are being a real tease - is the cause known / understood (last time it was thought to be hardware faults) or is this a "bleeding edge" issue with the vendor's kit?
One wonders if this is related to...
Quote from: http When you configure both sFlow monitoring technology and port-mirroring features, parity errors might occur, which might cause the switch to crash and then reboot.
Which is reported to be fixed in the June release of the OS.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: BGN,s
30-09-2014 3:43 PM
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@ Kelly - Is there a device that balances users before they connect to the BNGs? What determines which gateway you can connect to?
Re: BGN,s
30-09-2014 5:55 PM
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Rather than a proper reply ?
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
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