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BBYW Pro Speed Problem - please help
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BBYW Pro Speed Problem - please help
02-09-2008 11:09 PM
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I've just receivced an email to say that I have exceeded my d/l limit, which is fine as my month's usage usually resets on the third of every month. However, yesterday I cancelled my account as I am soon to be emigrating. I basically paid up until 10/10/08 for tyhe Internet access to continue for just over another month. However, the email says that my speed won't return to normal until 11/10/08, which is the day after my account will be cancelled.
Can anyone help please?
Thanks!
dom.
Can anyone help please?
Thanks!
dom.
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Re: BBYW Pro Speed Problem - please help
03-09-2008 7:30 AM
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I'll take a look at this when I get in and see what we can do to sort it for you.
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Re: BBYW Pro Speed Problem - please help
03-09-2008 9:37 AM
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Hi there,
I think the easiest way to fix this will be to remove the scheduled cancellation, which will remove the data transfer watch.
If you let me know a week before you're due to cancel, I can then reapply the cancellation for you, and then we can take any necessary payments at that stage?
Let me know.
I think the easiest way to fix this will be to remove the scheduled cancellation, which will remove the data transfer watch.
If you let me know a week before you're due to cancel, I can then reapply the cancellation for you, and then we can take any necessary payments at that stage?
Let me know.
Message 3 of 4
(414 Views)
Re: BBYW Pro Speed Problem - please help
03-09-2008 12:11 PM
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Quote from: Jameseh Hi there,
I think the easiest way to fix this will be to remove the scheduled cancellation, which will remove the data transfer watch.
If you let me know a week before you're due to cancel, I can then reapply the cancellation for you, and then we can take any necessary payments at that stage?
Let me know.
Hi,
My speed seems to be back to normal now? and a reply to a ticket I raised has asked for my usage to be reset.
So, I only need to give a weeks notice to cancel?
Thanks
Message 4 of 4
(414 Views)
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- BBYW Pro Speed Problem - please help