BB speed less than dial up - no reporting method?

[#1]

My speed last night was a usual 5mbs down 0.9 up.. this morning it is so slow I can not complete a Speedtest check (reports around 0.2mbs down, test times out).

Yes I have done all the usual checks reboots etc - no nothing makes any difference.  Phone line tone is fine, router reports 7mbs down 1mbs up (lies!).

The only way I can report this seems to be to hang on the phone for 30mins +, as there is no working chat help, and seems there's no way to raise a ticket.

meh 

[#2]

Same here.

I am getting 3 Mbps down load - should be getting between 60 and 70 Mbps

My upload speed is fine about 17Mbps.

So I don't think is is my router. 

30mins queue on support, no chat available. Support status says no issues with broadband reported.

They mention a way of raising an online support call , but I cannot find it on the site. Can anyone provide a link.

Can someone from Plusnet support investigate

[#3]

Use fault reporting via link below.

[#4]

Hi there.

I've made some changes to your line settings which should help.

Can you let us know if you see an improvement within 24 hours?

@sisterray

Line tests aren't finding any issues, your router is in sync at 76mbps

How are things since the weekend?

[#5]

It all started working again later on Saturday. I don't think it was my line, as there were a lot of reports from across the country about broadband speed on Saturday

[#6]

Yeah that's what I suspected.

Happy to hear it's back to normal now.