BB reboots when using the phone.
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BB reboots when using the phone.
25-02-2013 12:08 PM
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Re: BB reboots when using the phone.
25-02-2013 12:15 PM
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Do you have more than 2 wires wired into extensions (you should only have wires to terminals 2/5 of sockets).
Re: BB reboots when using the phone.
25-02-2013 12:42 PM
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Re: BB reboots when using the phone.
25-02-2013 12:49 PM
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Re: BB reboots when using the phone.
25-02-2013 2:43 PM
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It sounds like it may be a splitter card issue at the exchange, if you could run through the checks at http://faults.plus.net and let me know when you've done that we'll look to get that resolved for you.
Chris
Re: BB reboots when using the phone.
26-02-2013 11:28 AM
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Re: BB reboots when using the phone.
26-02-2013 2:00 PM
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I was just able to get past that part on the faults wizard - it may be though that you need to enter some more information in e.g. best number to contact, best times to contact and possibly an evening phone number? It's fine to use either your mobile or the same one as is in for daytime if need be.
Hope that helps.
Re: BB reboots when using the phone.
27-02-2013 12:00 PM
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Broadband Troubleshooter - Error
There's been a problem
Please try using the Broadband Troubleshooter again in a short while. If you continue to have problems please contact our Support Team for help.
Re: BB reboots when using the phone.
27-02-2013 1:41 PM
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We'll update you as soon as we can.
Re: BB reboots when using the phone.
28-02-2013 4:41 PM
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Re: BB reboots when using the phone.
28-02-2013 5:06 PM
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Re: BB reboots when using the phone.
28-02-2013 5:51 PM
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Re: BB reboots when using the phone.
04-03-2013 11:54 AM
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Re: BB reboots when using the phone.
04-03-2013 2:41 PM
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Re: BB reboots when using the phone.
04-03-2013 5:31 PM
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I've checked the engineer notes which show "Fault proved onto 'D' side network." that would indicate a line issue rather than the exchange so I'm sorry if you found the last response misleading.
Adam
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