BB dropouts
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- Re: BB dropouts
BB dropouts
21-10-2016 6:32 PM
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Since Oct 18 we have had multiple dropouts.
Neighbours not using PN are OK.
Four dropouts today, last two in last 10 minutes.
PN: anything happening at your end?
Re: BB dropouts
21-10-2016 6:36 PM - edited 21-10-2016 6:39 PM
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http://thehackernews.com/2016/10/dyn-dns-ddos.html
Dirty Cow as well, bit of a mess today i think!
Who Knows.....
Re: BB dropouts
21-10-2016 6:55 PM
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I think that was cleared up this morning. Anyway, our dropouts have been happening since the 18th.
If PN confirm no issues we need to pursue BT/Openthing.
Re: BB dropouts
22-10-2016 12:27 AM
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6 dropouts from 12.05 on 21.10 to 00.21 on 22.10.
Re: BB dropouts
22-10-2016 4:15 PM - edited 22-10-2016 6:19 PM
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5 dropouts today already.
Router rebooted. no effect.
PN, what can you see?
FWIW, before Oct 18th the connection was rock solid and nothing has been changed.
DSL stats show max d/l falling: was 21+ now 19+.
Edit at 16.34: several dropouts, last one 7 reconnect attempts, d/l SNRM gone from 3db to 5.3.
Edit at 17.54: stable for 80 mins.: DLM doing its work - but why the change since the 18th?
Re: BB dropouts
22-10-2016 10:20 PM
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Been out since c.18.45. On return DSL connected 85 mins so another disconnect c.21.00.
No response from anyone?
Re: BB dropouts
23-10-2016 12:07 PM
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Have you tried looking at the router stats to see if there anything like high CRC errors and of course change the filter.
Re: BB dropouts
23-10-2016 12:55 PM
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Yes, error rate nothing unusual and filter was new earlier this year.
I don't think it's internal, just want to know what PN is seeing on the line before I get BT/OR out.
Quiet line test (17070) is useless: says line is quiet but there are crackles continuously BUT those were there when the connection never dropped with the SNRM at 3db.
Re: BB dropouts
23-10-2016 1:39 PM - edited 23-10-2016 1:58 PM
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Another dropout!
This time down bandwidth has decreased to 17.764 (was 21.12) and down SNRM increased to 8.8* (was 5.3 yesterday, 3 before that).
* now 8.9 (5 mins later)
* now 9.1 (15m later)
Re: BB dropouts
23-10-2016 2:07 PM
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Mardler wrote:Quiet line test (17070) is useless: says line is quiet but there are crackles continuously BUT those were there when the connection never dropped with the SNRM at 3db
It's not unknown for the speaker or microphone unit on phone handsets to develop a fault and produce a crackling sound - have you got an alternative handset you can try?
If that's ruled out it has to be line fault - loud crackles on my line, which still happen occasionally, invariably drop the BB connection.
Re: BB dropouts
23-10-2016 11:51 PM
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Same on two DECT handsets and an analog one (that's slightly worse).
Checking DSL stats back to dec 15 I note that, apart from that when there was a 2 day BB dropout in the neigbourhood, the SNRM has always been c.6 - now 9.1.
Re: BB dropouts
23-10-2016 11:59 PM
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Should have posted this earlier:-
The TG router event log shows a number of repeating events:-
1. Firewall icmp checks (fairly sure these aren't linked to disconnects because they don't exactly correspond time-wise)
2. "xDSL linestate down"
3. PPP link down (internet)
The last two, to me, look like a line fault.
(Another dropout whilst trying to post this!).
Re: BB dropouts
24-10-2016 12:08 PM
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The disconnections look quite often but no pattern to them:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 10.0 | 18.0 |
SNR Margin: | 7.7 | 9.0 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 0 | 0 |
Speed: | 1178 | 17760 |
Maximum Stable Rate (KBPS): | 19296 | Fault Threshold Rate (KBPS): | 15437 |
Mean Time Between Retrains (Seconds): | 2134 | Mean Time Between Errors Upstream (Seconds): | 280 |
Indicative Line Quality: | R | Mean Time Between Errors Downstream (Seconds): | 91 |
If there are crackles on the line, it's worth getting those fixed first with your phone provider (don't mention broabdand, just the noise) and then see how the broadband is performing after that.
Re: BB dropouts
24-10-2016 2:02 PM
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Thanks, Chris, most helpful.
Something else just occurred to me. I was surfing the 'net via my iPad earlier - all OK and no dropouts. I booted my PC and as soon as the browser accessed the internet, maybe a second or two before, the connection dropped. This is not the first time that has happened. Odd.
Re: BB dropouts
24-10-2016 2:04 PM
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connection just dropped again as trying to report frequent disconnection/ dns issues ( frustrating)
f8lure graph shows quite frequent packet loss
been using google DNS servers ie 8.8.8.8 ( for sometime )
No reports of b/b issues on service status
these issues relate to my ADSL service in London
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