Authentication failure
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- Re: Authentication failure
Authentication failure
03-02-2021 12:14 PM - edited 03-02-2021 12:17 PM
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For some reason I have two separate tickets open for the same issue. 210996065 & 210992314. It would be nice to get an update when this is likely to get looked at. It seems to me that the password change is not getting pushed through correctly to all systems for some reason. Either that or the account has somehow been locked out somewhere.
Re: Authentication failure
04-02-2021 9:06 AM
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It is clearly a problem in PN’s system somewhere. I’m sure it just needs the right person to look at it and make the necessary adjustment.
Re: Authentication failure
04-02-2021 9:15 AM
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@phil_the If you have tickets open, I'd watch those for responses - the chance of a staff response on here is close to zero at the moment.
Re: Authentication failure
04-02-2021 10:44 AM
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It’s really frustrating. I am watching the ticket but it just says “ Your support request has been escalated to the correct team for review.”. I work from home and need the connection so really need an update so I know if I need to purchase mobile data.
Re: Authentication failure
04-02-2021 10:50 AM
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Sorry, @phil_the , but the way the 'support' works these days, there is little that can be done.
Re: Authentication failure
04-02-2021 11:42 AM
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