I've just done a factory reset of my router but now trying to reconnect I'm getting the Authentication failed message. I'm using the username and password suggested in the FAQs unsuccessfully. Any help appreciated
It is possible that a factory reset takes it back to the Technicolor defaults which are username is Adminstrator (case sensitive - make sure you have a capital A), and the password left blank.
For internet access you need to use the credentials below: username@plusdsl.net password In case of doubt validate your user name and password by logging on to your account vis the Plusnet web site.
You could alway try using the serial number of the router for the password Also since you have done a reset use the name and passord that came on the card that came with the router Hope one of those works for you Edit - Sorry just gone back over it thought u logging into router but it is the connection that is the problem which should be your username@plusdsl.net and your account password as already mentioned and case sensitive.
