At 128k after upgrade.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: At 128k after upgrade.
At 128k after upgrade.
25-10-2007 3:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've upgraded to the BYOW Option 4 late last night, and after a couple of hours the speed went up as normal. However, now I'm experiencing low speeds again.
Was the speed boost yesternight just a glitch? How long does it normally take to recover normal speed after an upgrade? I remember that when I first upgraded from Option 2 to Option 3 it only took a couple of hours.
Thanks.
Caleb
Re: At 128k after upgrade.
25-10-2007 3:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've tried making some minor changes to your account. Can you try rebooting and see if it improves your speed at all?
Re: At 128k after upgrade.
25-10-2007 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: At 128k after upgrade.
25-10-2007 4:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: At 128k after upgrade.
25-10-2007 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm going to raise a ticket to Dave Tomlinson who will be able to change your ellacoya profile.
Re: At 128k after upgrade.
25-10-2007 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.plus.net/support/broadband/troubleshooting/bt_speed_tester.shtml
Enterprise Architect - Network & OSS
Plusnet Technology
Re: At 128k after upgrade.
25-10-2007 4:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Enterprise Architect - Network & OSS
Plusnet Technology
Re: At 128k after upgrade.
25-10-2007 5:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the ticket you raised; I raised one myself, but I think it was misunderstood. Anyway, the speed is back up to normal, thanks a lot.
It is really nice to have this kind of support. I've been asked quite a lot of the cost of my broadband and it has raised some eyebrows. However, they have raised mine when I see the hell they have to go through in tech support and connection quality; hence the keyword "cheap" broadband.
I feel that it's money well spent, for a change. Thanks.
Re: At 128k after upgrade.
25-10-2007 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote I feel that it's money well spent, for a change. Thanks.
Don't forget you can actually make money from us too
http://www.plus.net/referrals/offer.shtml
Re: At 128k after upgrade.
25-10-2007 8:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Having 24/7 live support and also incorporating it into the system that PlusNet has means the customer never feels alone, it's one thing having to ring expensive or PR numbers, but when PlusNet decided to start to offer a geographical number it signaled to me that PlusNet were truely putting the customers first, most companys WANT to make money from you that's WHY they have 0845 and 0870 numbers, and while i appreciate moons ago PN also did this, the fact they removed the barrier for alot of customers showed, to me anyway, their true commitment
I've phoned at 3am and been dealt with - it's truely amazing and at the end oft eh day the customer is king, it's just another tools PlusNet have in their batlte to become the best ISP in the UK - although clearly they have already achieved this.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page