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Are these speeds acceptable ?

king294
Newbie
Posts: 2
Registered: ‎14-10-2018

Are these speeds acceptable ?

7 - Data rate: 1163/10247 8 - Maximum data rate: 1176/10124 9 - Noise margin: 5.4/5.7 10 - Line attenuation: 19.0/35.0

 

Having drop outs and connection problems - And cant get through to technical, speed checker is not get past 0.5mb ! Not had problem until a week a go - Comments appreciated, I have followed standard resets etc 

5 REPLIES 5
RealAleMadrid
Seasoned Champion
Posts: 1,379
Thanks: 616
Fixes: 30
Registered: ‎07-07-2009

Re: Are these speeds acceptable ?

Perfectly reasonable figures for ADSL2+, you should get download speeds close to 10Mbps, I guess you are not getting that speed. How often are you getting a lot of drop outs? Looks like you need to raise a fault with PlusNet.

Try this link (login required)  https://portal.plus.net/apps/kbdfaults

 

 

 

Baldrick1
Seasoned Hero
Posts: 5,990
Thanks: 2,648
Fixes: 177
Registered: ‎30-06-2016

Re: Are these speeds acceptable ?

Welcome to the forum.

If I read your post correctly you are not getting above 0.5 Mbps download speed. If so are you testing with a wired Ethernet cable or wireless?

king294
Newbie
Posts: 2
Registered: ‎14-10-2018

Re: Are these speeds acceptable ?

I have checked on wired to discount wireless , Thanks 

 

Baldrick1
Seasoned Hero
Posts: 5,990
Thanks: 2,648
Fixes: 177
Registered: ‎30-06-2016

Re: Are these speeds acceptable ?

What tests have you done, for example, quiet line test and speed test from test socket?

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Are these speeds acceptable ?

Hi @king294 ,

 

A belated welcome to our Community Forums.

 

Our tests aren't picking up exactly what's causing your issue so we will have to do some troubleshooting to start ruling things out.


I'd recommend starting with basic checks here: http://goo.gl/p2tpvL

And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the face plate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:


https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

Let us know how it goes and if you need any further help, please don't hesitate to get back in touch.