Are these speeds acceptable ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Are these speeds acceptable ?
Are these speeds acceptable ?
14-10-2018 5:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
7 - Data rate: 1163/10247 8 - Maximum data rate: 1176/10124 9 - Noise margin: 5.4/5.7 10 - Line attenuation: 19.0/35.0
Having drop outs and connection problems - And cant get through to technical, speed checker is not get past 0.5mb ! Not had problem until a week a go - Comments appreciated, I have followed standard resets etc
Re: Are these speeds acceptable ?
14-10-2018 8:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Perfectly reasonable figures for ADSL2+, you should get download speeds close to 10Mbps, I guess you are not getting that speed. How often are you getting a lot of drop outs? Looks like you need to raise a fault with PlusNet.
Try this link (login required) https://portal.plus.net/apps/kbdfaults
Re: Are these speeds acceptable ?
14-10-2018 9:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forum.
If I read your post correctly you are not getting above 0.5 Mbps download speed. If so are you testing with a wired Ethernet cable or wireless?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Are these speeds acceptable ?
14-10-2018 9:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have checked on wired to discount wireless , Thanks
Re: Are these speeds acceptable ?
14-10-2018 9:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What tests have you done, for example, quiet line test and speed test from test socket?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Are these speeds acceptable ?
15-10-2018 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @king294 ,
A belated welcome to our Community Forums.
Our tests aren't picking up exactly what's causing your issue so we will have to do some troubleshooting to start ruling things out.
I'd recommend starting with basic checks here: http://goo.gl/p2tpvL
And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the face plate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Let us know how it goes and if you need any further help, please don't hesitate to get back in touch.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Are these speeds acceptable ?