Are there gateway problems this morning?
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Are there gateway problems this morning?
11-07-2012 6:37 AM
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Sometimes it connects, other times it eventually times out.
It's not DNS as I've tried openDNS. Tried two different PCs.
It looks like the issue is affecting certain gateways.
I can ping the websites I can't seem to load.
I've witnessed issues with www.bbc.co.uk, www.ebay.co.uk and others.
At the moment, I'm connected via pcl-ag05 for the past few minutes and all seems OK. I think I had issues with ptw-ag02 to name just one gateway.
Re: Are there gateway problems this morning?
11-07-2012 7:03 AM
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Re: Are there gateway problems this morning?
11-07-2012 7:31 AM
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Re: Are there gateway problems this morning?
11-07-2012 7:55 AM
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Re: Are there gateway problems this morning?
11-07-2012 7:56 AM
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Quote from: zzZzz Anyone else experience intermittent problems connecting to some websites?
Sometimes it connects, other times it eventually times out.
It's not DNS as I've tried openDNS. Tried two different PCs.
It looks like the issue is affecting certain gateways.
I can ping the websites I can't seem to load.
I've witnessed issues with www.bbc.co.uk, www.ebay.co.uk and others.
At the moment, I'm connected via pcl-ag05 for the past few minutes and all seems OK. I think I had issues with ptw-ag02 to name just one gateway.
I did too.
Resorting to my T-Mobile 3G dongle helped accessing some websites, but not all.
Probable Explanation:
Service: Broadband
Posted: Mon, Jul 09 2012 at 15:42:18
Subject: Planned BT Network Maintenance - Wednesday 11th July Midnight-6.00am
When's this work happening?
Early hours of 11th July.
What does it affect?
Broadband connectivity.
How long will it take?
Up to six hours.
What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas.
London Faraday / Lytham / Dronfield
Although these are the areas we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide.
Four ways I know of getting this information before it happens:
1) Sign up for status emails
2) Sign up for twitter support
3) Twitter forwarded via SMS to normal mobile phone
4) RSS Status reports
I have all 4 enabled.
Plus one that is general, but not usually up to date.
No links provided, easy enough to find, all part of the discovery process for anyone interested.
Re: Are there gateway problems this morning?
11-07-2012 8:55 AM
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This was across all gateways and only on 21CN, with 20CN unaffected. All sessions were back online normally at 3.
Nothing else looks out of place that we can see.
Those that are impacted, are you able to provide a trace to the sites you are seeing problems with?
Re: Are there gateway problems this morning?
11-07-2012 9:59 AM
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The problems were still there at 06:15, but cleared by 07:45, according to my history.
Re: Are there gateway problems this morning?
11-07-2012 10:14 AM
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>tracert community.plus.net
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
1 <1 ms 13 ms 15 ms 192.168.1.1
2 15 ms 31 ms 45 ms lo0-central10.pcl-ag06.plus.net [195.166.128.187]
3 14 ms 33 ms 19 ms 84.93.249.172.broadband.plus.dyn.plus.net [84.93.249.172]
4 * 14 ms 29 ms unknown.plus.net [212.159.1.8]
5 71 ms 26 ms 30 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 14 ms 24 ms 13 ms te9-4.ptn-gw01.plus.net [195.166.129.33]
7 26 ms 36 ms 33 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
8 25 ms 38 ms 39 ms if25.pih-lb03.plus.net [212.159.0.17]
9 25 ms * 25 ms community.plus.net [212.159.8.110]
Hopped and all now seems to work OK
>tracert community.plus.net
Tracing route to community.plus.net [212.159.8.110]
over a maximum of 30 hops:
1 <1 ms 14 ms 12 ms 192.168.1.1
2 43 ms 28 ms 33 ms lo0-central1.ptn-ag01.plus.net [195.166.128.202]
3 14 ms 25 ms 29 ms gi2-6-111.ptn-gw01.plus.net [84.92.3.137]
4 35 ms 39 ms 40 ms gi3-0.pih-cr1.plus.net [212.159.1.177]
5 25 ms 25 ms 28 ms if25.pih-lb03.plus.net [212.159.0.17]
6 26 ms 25 ms 25 ms community.plus.net [212.159.8.110]
Trace complete.
Re: Are there gateway problems this morning?
11-07-2012 12:54 PM
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We are investigating this but having difficulty pinning things down.
Everything we look at shows normal. We see normal volumes of network traffic, sessions look normal and available resources are no different to any other day.
One thing we have seen that does form a pattern, is that the majority of reports link to PCL gateways. This is not concrete though.
If anybody is seeing any problems, please do not reboot or gateway hop.
I would appreciate the following information from you as well.
The website you are having difficulty with - We would appreciate at least once specific site, rather than just any to allow specific testing.
A traceroute to the impacted site at that point in time.
Please describe the symptoms as best as possible. Slow speeds, no transfer at all, timeout messages.
So far the symptoms are scattered, so it's important we get as much detail as possible.
Re: Are there gateway problems this morning?
11-07-2012 1:26 PM
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Sorry i did reboot and that has seemed to solve it so far.
These figures below don't look familiar but haven't looked at them for a long time
Rate: 5133 941
snr margin: 2.9 6.4
attenuation: 55.0 32.3
output power 13.0 0.0
Re: Are there gateway problems this morning?
11-07-2012 1:36 PM
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Typical problem description is that the browser is just sitting there waiting for data - sometimes the initial page loads and it is hanging around waiting for images/scripts/etc but I have not had a successful page load so far.
Quick cut'n'paste of the initial traceroutes/ping I did when I was trying to see why the connection was playing up - as can be seen it does not seem to be having problems at any particular spot:
C:\Users\M>ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=18ms TTL=52
Request timed out.
Reply from 8.8.8.8: bytes=32 time=17ms TTL=52
Reply from 8.8.8.8: bytes=32 time=17ms TTL=53
Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
C:\Users\M>tracert 8.8.8.8
Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.0.249
2 8 ms * 10 ms lo0-central4.pcl-ag01.plus.net [195.166.130.85]
3 * 8 ms 8 ms 84.93.255.67
4 8 ms 7 ms 7 ms ae3.pcl-cr02.plus.net [195.166.129.42]
5 8 ms * 7 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 8 ms 8 ms * 72.14.223.32
7 49 ms 99 ms * 209.85.252.188
8 * * 26 ms 209.85.253.196
9 * * 13 ms 209.85.240.28
10 17 ms 17 ms 17 ms 216.239.49.36
11 17 ms 17 ms 17 ms 209.85.255.126
12 17 ms 17 ms 17 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete.
C:\Users\M>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.249
2 8 ms 8 ms 11 ms lo0-central4.pcl-ag01.plus.net [195.166.130.85]
3 8 ms 7 ms 7 ms 84.93.255.67
4 15 ms 14 ms 14 ms po4.pcl-gw01.plus.net [212.159.1.128]
5 14 ms 14 ms 14 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
6 16 ms 15 ms * vlan2658.ptp-elb02.plus.net [84.93.224.45]
7 15 ms * 15 ms community.plus.net [212.159.9.110]
Trace complete.
C:\Users\M>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.249
2 8 ms 8 ms 9 ms lo0-central4.pcl-ag01.plus.net [195.166.130.85]
3 117 ms 86 ms 10 ms 84.93.255.67
4 15 ms * 225 ms po4.pcl-gw01.plus.net [212.159.1.128]
5 14 ms 14 ms 14 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
6 16 ms 15 ms 15 ms vlan2658.ptp-elb02.plus.net [84.93.224.45]
7 15 ms 15 ms * community.plus.net [212.159.9.110]
8 18 ms 15 ms 16 ms community.plus.net [212.159.9.110]
Trace complete.
C:\Users\M>tracert community.plus.net
Tracing route to community.plus.net [212.159.9.110]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.249
2 9 ms * * lo0-central4.pcl-ag01.plus.net [195.166.130.85]
3 * 7 ms 7 ms 84.93.255.67
4 15 ms 15 ms 15 ms po4.pcl-gw01.plus.net [212.159.1.128]
5 15 ms 14 ms 14 ms gi5-8.ptp-cr01.plus.net [84.93.224.48]
6 * 16 ms 15 ms vlan2658.ptp-elb02.plus.net [84.93.224.45]
7 15 ms 16 ms 16 ms community.plus.net [212.159.9.110]
Trace complete.
If you have any specific tests you want me to run then post or pm here and will give them a go assuming I get a dodgy connection again to test with.
Re: Are there gateway problems this morning?
11-07-2012 1:45 PM
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Quote Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Are there gateway problems this morning?
11-07-2012 2:03 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Are there gateway problems this morning?
11-07-2012 2:03 PM
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Running fine now
Re: Are there gateway problems this morning?
11-07-2012 2:07 PM
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Quote from: jelv 2nd line of tracert ntp.plus.net tells you!
Sorry...should have said 'via the Usertools facility'
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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