Are PN for real?
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- Re: Are PN for real?
Are PN for real?
09-11-2007 6:28 PM
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I dont think so.......no way am I signing a 12 month contract, exepcially not with Plus Net. Are PN that desperate for cusomters now that they are tieing existing customers into long contracts forcing them to stop
I'm on a monthly contract and I'm staying that way.
Looks like it's back to the old ways when you had to pay more for a monthly contract than an annual one.
Re: Are PN for real?
09-11-2007 6:33 PM
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Dave
Re: Are PN for real?
09-11-2007 6:39 PM
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I suppose what I would want to know, is if I sign up, will plus net assure me that the package I am on will not change i.e download restrictions, price etc...
Re: Are PN for real?
09-11-2007 6:51 PM
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Can't see any problem as I don't see any reason to move ISP just now
Are there any T & C's anywhere relating to this offer answering questions such as
'what If I leave within 12 months?'
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Are PN for real?
09-11-2007 7:04 PM
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I think you have the wrong end of the stick on this.
You are not being forced into anything!
If you feel content here and suspect you will stay long term, then this offer from PN is a good one.
If however you are uncertain as to if you want to stay long term or not, then simply continue with your monthly contract and decline the offer.
Re: Are PN for real?
09-11-2007 7:28 PM
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Quote from: Kungaloosh I suppose what I would want to know, is if I sign up, will plus net assure me that the package I am on will not change i.e download restrictions, price etc...
Plusnet cannot change the terms and conditions of your package without informing you in advance and you agreeing.
If they do so, they MUST offer you the choice of terminating your contract with no penalty if you disagree with the new terms and conditions.
This is why no customer is ever migrated from one product to another automatically and why there are legacy product lines.
So, I can pretty much categorically say that Plusnet will not change the terms and conditions from underneath you.
To the OP:
It is often the case that by paying annually for something you save money. This is a similar offer.
B.
Re: Are PN for real?
09-11-2007 7:31 PM
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Quote from: 7th_star
If however you are uncertain as to if you want to stay long term or not, then simply continue with your monthly contract and decline the offer.
Which is what I'm doing, but then I dont save the £5.00 a month do I.
PN are rewarding 12 month contract customers or penalising monthly contract customers depending on which way you look at it either way they are going back to charging monthly/annual customers different fees.
Re: Are PN for real?
09-11-2007 9:14 PM
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People complain about companies not rewarding loyalty and when they do, they get everyone else moaning. It seems to be quite hard to actually please anybody these days.
Re: Are PN for real?
09-11-2007 9:43 PM
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Re: Are PN for real?
09-11-2007 10:18 PM
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I'll be getting a blog post out regarding this on Monday. But to answer your questions in the meantime, if we change the products you are subscribed to we will need to give you notice of a change in terms and conditions, therefore giving you a get out of the 12 month term anyway.
So all in all, unless you're unhappy with your account at the moment it's a win-win situation for all.
We want to reward loyalty, but our bean-counters (cough, sorry Finance team), would need hospital treatment if we gave away £30 to every customer without getting some kind of commitment in return!
It's standard business practice that you get discounts or rewards for committing to longer term contracts.
On a slightly separate note, if you are unhappy with your product or service please let us know so that we can sort it out for you.
Re: Are PN for real?
10-11-2007 9:38 AM
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Quote from: Mand we change the products you are subscribed to we will need to give you notice of a change in terms and conditions, therefore giving you a get out of the 12 month term anyway.
If that's the case why are you asking customers to sign a 12 month contract then?
Why do you see yearly contracts as the only form of loyalty?
Having been a monthly contract customer now for nearly 4 years clearly PN dont consider that loyalty
Edit to add - Oh I tryed the letting you know when unhappy with your products and service...trust me it doesn't work.....
Re: Are PN for real?
10-11-2007 9:46 AM
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Quote from: geofftswin and if you recommend a friend you get 50p off your bill each month.
hmm.. is that ontop of the £20 per friend you get aswell? (£5 for option 1 and £10 if Home Phone is added)
http://www.plus.net/referrals/offer.shtml?WT.svl=homw_ref25_ban
If so that's a pretty swanky deal
Re: Are PN for real?
10-11-2007 9:58 AM
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Re: Are PN for real?
10-11-2007 11:00 AM
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I've noticed that mobile phone companies are coming out with this type of offer just now. Could it be the run up to Christmas is a time when there is more 'churn' and so they want to offer you something before someone else makes you think of leaving?
I personally don't see an issue as its an option. If I'm happy here why should I have to pay for the cost of acquisition when I'm here long term already?
Re: Are PN for real?
10-11-2007 11:13 AM
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