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Appointment Question (Fibre)

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Grafter
Posts: 35
Registered: ‎24-04-2013

Appointment Question (Fibre)

Hello Plusnet,
At the point of order I requested an engineer appointment of AM on the 01.05.2013. Today I have received a text saying my broadband will be activated at midnight on the 02.05.2013. Shouldn't these be the other way around as I thought the engineer tests the connection at the end of his installation?
Cheers,
MM
6 REPLIES 6
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Grafter
Posts: 35
Registered: ‎26-03-2013

Re: Appointment Question (Fibre)

I asked the same question when i was waiting, don't worry it will be live when the engineer visits, its just some auto generated email.
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Community Veteran
Posts: 1,353
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: Appointment Question (Fibre)

As droffy says, it's an email anomoly within PN of which they are well aware & have promised to fix.......................................one day. Undecided
Welcome to PN, it's a great product with superb 5* support.
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Grafter
Posts: 977
Registered: ‎28-12-2012

Re: Appointment Question (Fibre)

I found on the day of the engineer visit, my router's internet light stayed red. I had to ring Plusnet to activate my account. Took around an hour.
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Grafter
Posts: 35
Registered: ‎24-04-2013

Re: Appointment Question (Fibre)

Cheers everyone! I'm moving from BE who had a strong community presence and looks like it is the same here.
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Newbie
Posts: 7
Registered: ‎26-04-2013

Re: Appointment Question (Fibre)

I've just moved from Be also, just had fibre activated today. Speeds are night and day compared to my old speeds  :D. Really happy with Plusnet so far.
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Plusnet Help Team
Plusnet Help Team
Posts: 15,077
Thanks: 430
Fixes: 123
Registered: ‎27-04-2007

Re: Appointment Question (Fibre)

Welcome aboard guys Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team